Royal Leamington Spa, England, United Kingdom
Involved in facilitating Equity, Diversity, Inclusion and Justice training for Medical School Staff and Students.
• Actively communicating with patients both in person and over the telephone – filtering patient calls for appointment needs and triaging these in order to efficiently and appropriately allocate limited emergency appointments. Booking specialist clinic appointments, managing queries/complaints and processing medical documents including prescriptions and test results as part of administration. • Advanced and comprehensive use of SystemOne, a medical computer system, able to efficiently and confidently carry out tasks. Improving processes, correcting system faults, training other staff members in using the IT systems. • Professional communication with clinical staff colleagues – ensuring discretion when discussing patients, and building up a positive working relationship with these colleagues resulting in mutual respect. Identifying process duplication and liasing with operations manager to help solve these.
• Worked as Acting Senior RA, aiding the other seniors in the running of the team. • Managed the RA social media posts and initiatives – creating engaging videos to communicate study tips as well as health and wellbeing amongst the wider student community. • Engaged with students to promote a strong sense of community, common purpose whilst ensuring the living environment is one that all students happily co-exist and show consideration to others. • Hosted flat meetings to brief and take feedback from groups of students living together in halls; in order to provide pastoral support and a happy, healthy living environment. • Participated in the NUS Student Switch off sustainability and environment project, encouraging saving energy in halls of residence.
• Completed independent projects in the marketing department including: creating quote templates, inter-site pricing comparisons, Market analysis and summary of services provided with expansion opportunities. • Learnt about the running of a corporate company and the different departments involved. • Developed my time-keeping and organisational skills in working on multiple projects at once. • Worked as part of a team in an office environment. • Developed my skills in the lab by carrying out lab tests beyond my university knowledge.