New York City Metropolitan Area
Experienced office and human resources coordinator with a demonstrated history of working in both startups and fully established companies. Strong customer service and knowledge of HR policies. Skilled in Microsoft Word, Google Suite, Greenhouse, Zendesk, Salesforce, Public Speaking, Management, Leadership, and Microsoft Excel.
Provided exceptional online customer service with excellent phone and/or written communication skills, resulting in maximizing online sales and a repeat client base Managed customer cases by providing support and information regarding E-commerce products, stock availability, order inquiries, returns, exchanges and shipping information Knowledgeable in company policies and procedures including after sales policies and repair case management Demonstrated a passion for the brand and kept relevant with brand information including but not limited to Gucci products, brand storytelling, social responsibility, services, promotions, and marketing trends Ensured relevant administration was completed and distributed appropriately Assisted in providing training and support to incoming new hires
Provided employees with accurate, consistent and timely responses and explanations regarding HR related questions and issues on policies, processes and procedures Addressed questions on self-service system (how to complete a transaction, HR technology issues) Processed payroll, which includes ensuring vacation and sick time are tracked in the system Contributed to the development of HR department goals, objectives, and systems Used Service Now and ADP to track employee cases and track payroll issues Completed all record of employment requests and provide documentation for parental and medical leave Trained new HR representatives on handling employee issues using company related policies