Doha, Qatar
I am an HR & Administration professional with over 5 years of experience across HR operations, recruitment, payroll, employee relations, office management, and client services. My career journey has spanned diverse industries including HR consulting, customer service, and corporate concierge services, giving me a strong foundation in both people management and organizational administration. At Job Track, I managed the end-to-end recruitment cycle, onboarding, payroll timekeeping, and HR policy support. At Arvato Bertelsmann, I delivered customer service excellence, handling multi-channel communications, conducting surveys, and improving client satisfaction. Later, at Aspire Lifestyles, I successfully coordinated international travel, events, and VIP client services, ensuring accuracy, efficiency, and high client retention. Key strengths: Recruitment & Employee Onboarding Payroll & HR Operations Employee Engagement & Grievance Handling Office & Travel Administration Event & Vendor Management Strong Interpersonal & Problem-Solving Skills I am passionate about creating efficient HR processes, positive workplace cultures, and smooth administrative operations that support organizational growth. Currently based in Qatar on a transferable visa with NOC, I am seeking opportunities to contribute my expertise to a forward-thinking organization.
Managed end-to-end recruitment cycle including sourcing, screening, interviewing, and onboarding. Maintained employee records, attendance, and timekeeping systems for payroll accuracy. Assisted in drafting HR policies, handling grievances, and ensuring compliance with company procedures. Coordinated training sessions, HR events, and employee engagement programs.
Oversaw multi-channel client communication (calls, emails, social media, SMS), ensuring timely and professional responses. Designed and conducted customer satisfaction surveys, analyzed insights, and presented reports for management. Assisted clients with troubleshooting, escalations, and relationship management, ensuring smooth customer experiences. Coordinated meetings, appointments, and schedules between clients and customers. Communicated company updates, promotions, and policy changes to improve engagement and retention.
Coordinated domestic & international travel bookings including flights, hotels, and accommodation. Managed event planning, cultural programs, entertainment activities, and VIP client services. Tracked and monitored sales orders, deliveries, and payments to ensure accuracy and timely completion. Delivered issue resolution and customer support, ensuring client satisfaction and loyalty.