Greater Bournemouth Area
As an experienced senior Operations leader developing teams of professionals in delivering exceptional customer service and operational excellence. I have developed strong leadership and communication skills, which I leverage to foster a positive and productive work environment through coaching, training and development and building brand value through positive partnerships. I am also a certified Mental Health First Aider, demonstrating my commitment to employee well-being and safety. My goal is to create a culture of collaboration, innovation, care and customer satisfaction within organisations, whilst delivering improved profit margins.
• Providing comprehensive consulting services to startups, enhancing customer engagement and business performance. • Implementing tailored learning and development solutions, resulting in increased productivity. • Develope and document HR processes, streamlining operations, reducing cost to serve and championing compliance. • Lever AI and automation to simplify customer interactions, significantly reducing customer effort and improving satisfaction. • End to end CX review, with comms, feedback, product including contact strategy and touch points.
Youth development and management - Level 2 qualified coach, safeguard lead and first aider