Belbroughton, England, United Kingdom
Highly capable results driven Senior IT Manager with over 20 years experience and a sustained record of success in the B2B IT business services marketplace. Extensive background in shared services environments, managing complex service delivery programmes from inception to conclusion. A pragmatic leader and highly respected team player who creates robust strategies to deliver IT transformation into business benefits. Strong analytical, problem solving and decision-making skills with a passion for customer care and quality together with excellent communication skills.
Accountable for end to end IT services delivered to approximately 22,500 GP’s and Healthcare workers across the North East of England. Portfolio includes Strategy and Innovation, Project and Programme Management and Core Service Delivery. Responsible for £77m budget and 200 members of staff
Accountable for core IT services delivered to approximately 8,000 end users across the UK and Ireland. Portfolio included Service Desk, Field Services, Infrastructure Services, Application Management and Service Assurance. Responsible for £15m cost centre and 250 members of staff