Greenville, Wisconsin, United States
Product Manager specializing in 3PL warehousing and supply chain platforms. I focus on building software that simplifies complex operational workflows, enhances customer visibility, and drives measurable efficiency gains. Passionate about translating real-world logistics challenges into scalable digital solutions.
• Define and execute product vision across internal warehouse systems and external customer portals. • Lead cross-functional delivery across engineering, operations, and executive stakeholders. • Spearheaded WMS and EDI integrations to enhance system interoperability and reduce manual operational touchpoints. • Delivered monetized product capabilities, contributing to revenue growth and differentiated customer value. • Designed scalable solutions supporting ecommerce distribution and multi-client warehouse environments. • Drove workflow automation initiatives improving operational efficiency and data accuracy. • Applied outcome-based prioritization frameworks to maximize ROI and strategic alignment.
• Founded and facilitated WOW's Product Council, included WOW's executive leadership from their appropriate SBUs. The group provides insight into business strategy, industry pain points and upcoming customers or verticals for acquisition. Output validates product roadmap focuses and MVP deliverables. • Implemented an enhanced SDLC process that helped align business strategy, objectives and priorities that complimented the revised intake process. Through this process, IT saw reduction in waste and more development focus rather than distractions. • Managed new product launch of Supply Chain Control Hub (SCCH) a customers gateway, for interacting with WOW's execution systems. Tracking growth and adoption rates from launch, within the first three months we saw an 80% increase of user growth, compared to a similar product which was decommissioned. • Established new customer onboarding processes for Supply Chain Control Hub (SCCH) with various SBUs that are involved during new customer setup. • Consulted on new operation Go Live's, pertaining to strategic customers. • Managed multiple product and delivery roadmaps for the products I oversaw, tailoring presentation based on audience I was interacting with. • Strengthened department relationships with IT, fostering trust, enabling IT for faster delivery of value for the business. • Supervised multiple Business Analysts and Scrum Master within Product Management. Providing leadership, mentorship, direction and consulting on their deliverables and approaches. • Collaborated with stakeholders to develop the vision, MVP and post-MVP features for the Warehouse Execution System (WES). • Executed plans to update new WOW product offerings as a Enterprise Software as a Service (SaaS) solution.
• Enhanced the RyderShare™ scrum team by eliminating waste and introduced best practice processes, that increased velocity overtime throughput by 35%. • Managed the product backlog and work decomposition (Epics, Features, User Stories) for a multi-disciplinary development team including on and off-shore resources. • Owned the tactical product roadmap for 14 features, prioritizing feature deployment based on stakeholder feedback and product defined goals. • Facilitated and managed product backlog for new customer end-to-end on-boarding with RyderShare™ for TM, DTS and integrated accounts within the platform and connected products. • Aligned RyderShare™ strategic and tactical product roadmaps with connected product partners for feature deliveries. • Performed discovery on new feature requests and industry feature opportunities via the new request pipeline, which included customer feedback through the product advisory board (product council). • Developed subject matter expertise with transportation management (TM) and dedicated transportation services (DTS) platform service and feature offerings with RyderShare™. • Implemented technical writing processes that provided knowledge transfer opportunities to the team, along with the business in pertaining to the RyderShare™ platform and its connected products offerings.
• Managed multiple software products that address needs within the Fee For Service Medicaid Drug Rebate Program. • Coordinated Design Style Guide initiatives with UX Designers, Software Engineers, Marketing and Business stakeholders to form design standards across the product suite. • Established business analysis and product management standards and processes within the Fee For Service Medicaid Department. • Designed, monitored and managed product and agile SDLC metrics for executive status and scrum team reporting. • Prioritized software development initiatives and releases aligning the product roadmap with stakeholders. • Managed the product backlog, performing backlog grooming, refinement and organizing work breakdown structures. • Mentored junior product managers and business analysts on projects and day to day activities. • Constructed product material for user training manuals and client on-boarding. • Contributed to cross-functional project teams for State Medicaid bid proposals on their Medicaid Drug Rebate software needs.
• Led business and systems analysis, leveraging requirement communication techniques, creating mockups and prototypes that assist in digesting the vision and business value. • Managed the configuration of pallet building, replenishment and cross-docking modules within the Warehouse Management System (WMS) and translate features into the Warehouse Execution System (WES) stories for development. • Prioritized product backlog items for the Kanban (WMS) and (WES) SDLC Team. Utilizing Microsoft Team Foundation Server (TFS) for user story management along with reporting, testing and release management. Partnered with back-end and front-end developers throughout the release cycle. • Collaborated with cross-functional development teams and strategic business units on features within the product roadmap for a new centralized supply chain software solution for customers to manage their business. • Contributed to the product roadmap for commercializing the (WMS)/(WES), partnering with key stakeholders on branding, accessibility and features. • Conducted User Experience (UX) Analysis, shadowing, observing user behavior and expectations within screen workflows. Researched desktop and mobile (UI/UX) market trends, that could be leveraged in our Style Guide. • Facilitated user persona discussions during backlog, requirement, and refinement reviews. • Consulted on continuous improvement opportunities with external clients and internal departments.
• Conducted User Experience (UX) Analysis, shadowing, observing user behavior and expectations within screen workflows. Research desktop and mobile (UI/UX) market trends, that can be leveraged in our Style Guide. • Facilitated user persona discussions during backlog, requirement, and refinement reviews. • Prioritized product backlog items for the Scrum / Kanban Warehouse Management System (WMS) SDLC Team. Utilizing Microsoft Team Foundation Server (TFS) for user story management along with reporting, testing and release management. Partnering with back-end and front-end developers throughout the release cycle. • Established and facilitated the (WMS) User Group; empowering user representatives, eliciting requests, trends, and questions from members. • Conducted business and systems analysis, leveraging requirement communication techniques, creating mockups and prototypes that assist in digesting the vision and business value. • Involved in (WMS) legacy system conversions within the organization, ensuring project benchmarks are met and tasks are done on time. Partnering with customers on warehouse system installations and maintenance. Successfully converted and installed ten warehouses onto the (WMS). • Contributed and coordinated testing strategies based on objectives of the project or task with the team. • Installed knowledge transfer processes for cross-functional team support. • Consulted on continuous improvement opportunities with external clients and internal departments.
• Led on enterprise projects for the firm such as the Department of Labor and other regulatory initiatives as Lead BA. • Constructed context diagrams with support from stakeholders to prevent scope creep. Executing gap analysis, between current and future states to ensure stakeholder needs are met through various techniques and methodologies. • Uncovered the needs of the business through an elicitation toolkit such as interface analysis or throw-away prototyping. Utilizing requirement prioritization techniques such as 20/20, t-shirt size and MoSCoW when needed during the projects life cycle. • Established the requirement work plan when performing as Lead BA, communicating regularly with the Project Manager with status updates. Writing stakeholder, functional, non-functional, technical and data requirements within Jama. • Planed, taught and demonstrated business analysis techniques during quarterly team workshop events. • Validated requirements integrity through requirement decomposition, traceability and customer acceptance criteria. Administering requirements walk-through along with sign-off processes for projects. • Conducted data analysis from the database tables and fields through SQL; manipulating data into pivots, other visuals or spreadsheets based on the user group it is presented to. • Collaborated with IT Developers in the creation of detailed functional requirements. Reviewing technical designs in the project life cycle, ensuring stakeholder needs are met as detailed in the requirements. • Data mapping in partnership with BA’s on third-party packaged software projects to ensure data integrity on feeds and migrations for user expected functionality. • Participated in QA test plan and test result reviews, along with regression and customer/user acceptance testing. Providing deployment support, post-deployment verification and production validation along with continued warranty period issue analysis and resolution.