Greater Melbourne Area
8 years customer service/debt collection and 3 years as a Butcher. Now back into Team Leading an outbound sales team.
Prepare sausages for distribution Cut Ox tail, goat liver, lamb kidneys for distribution Use a band saw to cut up hind quarters of lamb for further slicing Clean killing floor and boning room
Make sure shelves were fully stocked and visibly neat and tidy Continually rotated stock to keep dates in order Took deliveries then stacked deliveries in isle trolleys Maintained the dairy fridge General housekeeping duties to keep the back of the supermarket cle
1st tier collections, the file has been sent directly to myself after being attempted at Suncorp Sent the file to the 2nd tier collection agency by making clear and precise decisions on which files to close. Maintain and manage a portfolio of over 750 accounts and worth more than $15,000,000 autonomously. Negotiate arrangements and payments in full. Keep all instalments and payments in full up to date. Keep in constant contact with debtors. Monthly target of $70,000 Deal directly with client (Suncorp) on face to face and over the phone and email basis. Review files and reports to send to client for continual monitoring.
Working in a team of about 15-20 people working one portfolio worth $150,000,000+ and increasing as we get about 10,000 files every week valued at around $10,000,000 Review all emails to and from the tax payer and the ATO about information in relation to the account. Negotiate payments in full and review arrangements with the authorised representative on the file. Work 70 files per day, working all efficiently and accurately. Meet the ACCC guidelines in relation to private information. The team is to meet a target of about $95,000,000 per month and be the number 1 collection agency out of 4 in relation to the ATO.