San Francisco, California, United States
I help enterprise leaders navigate the intersection of AI, workplace flexibility, and organizational transformation. I'm the CEO of Work Forward, an executive-in-residence at Charter, and a Senior Advisor with BCG. A recognized expert on the future of work, I'm the bestselling author of "How the Future Works" and a noted speaker and columnist. I spent 25 years building teams and leading companies as a startup CEO and executive at Google, Slack and Salesforce. In 2020, I co-founded Future Forum, a think tank focused on the future of work that published quarterly research reports tapping 10,000 workers in 6 countries. Today, my work focuses on AI's impact on organizational design, the shift from efficiency to growth, and how enterprise leaders can measure AI impact through outcomes rather than adoption. My work with enterprise executives improves organizational performance through redesigning how teams work: building productive and healthy cultures, leveraging technology (including AI) and aligning around clear goals. I've supported firms from startups to enterprise leaders like Airbnb, Allstate, Atlassian, Capital One, Datavant, Teradyne, Zillow and more. In my work with Charter, I convene senior leaders across HR and People disciplines, Workplace and Technology to share the latest research, case studies and expert knowledge. My senior advisor work with BCG (Boston Consulting Group) focuses specifically on product and technology leadership: bringing a tech-native perspective on product development leadership, best practices and capabilities to global leaders. I also publish the Flex Index, which tracks workplace flexibility policies for 9,000 US-based companies, and the Work Forward newsletters, and am on Forbes' Future of Work 50. My work enables leaders to build a future of work that's better for people and organizations, combining research-backed insights with practical advice from 30 years of leadership experience. For the latest, subscribe to Work Forward on Substack and follow me here on LinkedIn.
Charter is a future-of-work media and insights company that bridges research to practice. They give leaders tactical playbooks for navigating the future of work and building workplaces where people thrive. I convene senior leadership groups across a series of formats. I lead Charter Forum, an invitation-only community of senior leaders shaping the future of work through smarter leadership, better technology, and more human-centered workplaces. Member organizations include companies like Airbnb, Allstate, BCG, Capital One, Circle, Delta Dental, Dropbox, MillerKnoll, Rocket Mortgage, Target, Udemy, Upwork, Zapier and Zillow. I help organize and convene events, like Charter's Leading with AI Summits which bring together 200 VP+ leaders in person with leading experts, C-suite leaders and experts. Our recent events included CPOs of Anthropic, Box, IBM, Thomson Reuters, Walmart, the CEOs of Klarna and Replit, CIOs of Wayfair and Workday with academics from HBS, Stanford, Wharton and more. I write biweekly columns for Charter on the impact of AI on workplace strategies, changing leadership norms, the latest research on technology transformation and the impact of workplace culture. Many of those columns also get published in TIME magazine.
Charter empowers leaders to create a dynamic workplace where everyone thrives. Check them out at charterworks.com
Senior Advisor to BCG and its clients, focused on the intersection of Technology with People & Organizations. My work with BCG as a senior advisor focuses primarily on improving product development teams, processes and outcomes. We help product and technology organizations improve performance through leadership development, talent strategy, and operational practices that accelerate throughput. My focus is on product and technology teams: talent models, working norms, operating cadences and leveraging best practices. I've worked with BCG to support firms from $1B+ ARR businesses through massive global enterprises in transforming into leaner, more productive operating norms, while leveraging AI capabilities along the way. Most of my client work has been in SaaS (software as a service) and FinTech, Financial Services and Information Services industry sectors.
Advisor to senior executives from startups to Fortune 500 companies (including firms from Airbnb to Capital One and Rocket Mortgage), helping leaders build a future of work that's better for their organizations and their people. I act as a confidential advisor to C-suite executives, support task forces working to transform organizational performance and leverage AI and other technologies, and speak at internal and external events. Specific areas of focus include: AI transformation, flexible work, organizational design. Advisory Services. Bringing fresh perspectives and proven experience, I act as a advisor can to help leaders confidently navigate the changing landscape of work. I support executives and their teams to take on complex organizational challenges, improve team performance, and build lasting positive change through people-centric approaches augmented by technology. Speaking engagements: Blending thought-provoking insights with practical takeaways, I deliver engaging talks that challenge conventional wisdom and inspire new approaches to work. My work combines compelling research with real-world experiences and case studies to get audiences excited about the path forward, help them understand the challenges ahead, and inspire them to make change happen. I've led conversations with senior executives at Fortune 100 companies, conducted workshops and spoken at large scale events including being the MC of Transform (4,000 person HR & Technology conference), keynotes at Institute for Corporate Productivity, MIT's EmTech Next, and Running Remote, and a speaker on CNBC Sqawk Box, WSJ's "Now and Next" conference, MIT Sloan Management Review interviews and more. I also write a quarterly column for MIT Sloan Management Review and have been published in Harvard Business Review, the Economist, Fast Company and Fortune and featured in the Wall Street Journal, the New York Times, Bloomberg, Forbes, & Financial Times. Learn more: https://www.workforward.com/services
Flex Index by Work Forward is the leading global source for workplace flexibility policies. Think of it as the "Consumer Reports" of workplace policies—objective, comprehensive, and continuously updated. Every company has a stance on workplace flexibility, but most don't make their office requirements public, and those that do describe their policies in wildly different ways. This creates a black box that frustrates job seekers, HR leaders, workplace strategists, researchers, and journalists alike. Flex Index cuts through this confusion by providing a single source of truth on workplace flexibility for over 13,000 companies worldwide (8,500+ in the US alone). Flex Index publishes quarterly reports that dig deep into workplace trends, deep dives into geographies and industries, and publishes the Flex Index newsletter and webinar series. Find out more at www.flexindex.com Subscribe at flexindex.substack.com
18 Reasons is a non-profit that that increases food security through the power of home cooking.