Greater Sydney Area
I help teams get real value from ClickUp by combining customer success leadership with hands-on solution design. I’m a Senior Technical Account Manager at ClickUp, sitting at the intersection of customer success, solution strategy, and technical enablement. I partner with enterprise teams to turn business goals into scalable, measurable outcomes through ClickUp workflows, automations, integrations, and AI. What I’m usually doing with customers: - Running structured discovery and mapping current-state vs future-state workflows (IER: Intake → Execution → Reporting) - Designing practical solutions that teams can actually adopt, govern, and scale - Building adoption and health plans using usage signals (seat utilization, engagement, stakeholder alignment) - Enabling ClickUp AI with workflow Agents tied to customer KPIs, including prompt and agent design guidance - Partnering cross-functionally to resolve blockers and support renewals and expansion My background spans customer engagement, product adoption, and go-to-market collaboration, with experience supporting complex, multi-stakeholder programs across APAC. I’m known for structured discovery, clear communication, and building trust with both day-to-day champions and executive stakeholders. If you’re looking to operationalize work, standardize workflows, and use AI to create real business impact, I’d love to connect.
Purpose: Lead pharmaceutical marketing teams across APAC and China to better adopt and utilise Veeva commercial content software. With close connections with customers, I ensure our product developers hear a true VOC that enables meaningful product innovations. Scope: product release & capability education, product adoption analysis, create & execute customer engagement events, webinars and community forums. Educate internal APAC team on product expertise.
Purpose: Creating and leading business consulting projects that help customers achieve scalable operating models & maximise their ROI on content spend. Scope: Modular Content & DAM readiness, content management services, content measurement & insights. Achievements: - 2023 Japan & Australia Summit presentations "Using DAM to get started with Modular Content"
Purpose: Ensuring my customers receive the most possible value from their existing Veeva investment by aligning with their IT and business leaders to reach digital and commercial excellence. Scope: Supporting all PromoMats & MedComms customers across APAC's life sciences industry. Achievements: - 2022 APAC Intensity Award
Purpose: Marketing of Clinic to Cloud’s products and services in the Australian healthcare industry; reporting to the COO and working alongside Digital Marketing Specialist & a network of key vendors. Scope: Using data to develop marketing strategies and tactical campaigns for product launches, lead generation, sales offers, customer retention initiatives and commercial partnerships. Positioned in the crosshairs between Sales, Product & CX departments to shape and communicate product benefits in an omnichannel marketing approach. Achievements: - Company Rebrand, July 2019 - GP Product Launch, July 2019 - Top Collaborator Award, July 2019 - Exceeding targets for 25 events, Feb-Nov 2019
Purpose: Increase customer engagement and sales of carpet tile and luxury vinyl tile across Aust/NZ through new digital campaigns, sales tools and events. Scope: Supporting the sales and marketing teams by engaging in honest conversations with the customers and key stakeholders to understand Interface’s customer needs, barriers to market and developing solutions to suit.
Purpose: Responsible for the overall coordination of Genea Biomedx marketing strategy, AOP and product portfolio in line with business revenue and objectives. Scope: Proactive in developing product training material, data, communications and digital content to ensure product readiness for sale and use, including product positioning, naming, packaging, unique selling proposition, key messages, product and sales collateral, website content and launch activities. Managing creative agencies to mature the Genea Biomedx brand and responsible in ensuring it was consistently applied across the business and six partnered agreements. Developing marketing assets with the use of Adobe Creative Suite and updating CMS. Copywriting external and internal communications for LinkedIn, Twitter, YouTube, Website, Company Newsletter, QMS policies/procedures. Management of all external and internal events such as product training, trade exhibition and scientific conferences. Collaborating with agencies for booth designs. Project budget tracking, staff rostering, product collaterals, post event analysis and CRM management. Key Achievements: • 30+ international event management • Communication strategy reaching 81% EDM open rate • Product Training: Documents, data, programs for external sales team • Content production: website, social, EDM, VOC, collaterals, policies • Graphic design: product packaging, labels, product imagery, webpage banners. • Coordinated and presented the submissions for Genea employer of choice award recognitions. Ie. Australian Good Design Awards, AFR’s Most Innovative Companies List, Medical Device Excellence Awards.
Purpose: Responsible for assigned product management activities within four product lines. Event management for all Genea Biomedx conferences, trade shows, staff and training events. Scope: Develop relationships with R&D, commercial/sales, engineering, marketing, manufacturing and operations to be responsive to customer needs and marketing opportunities. Promote and support products by applying technical and user knowledge to content, data, material and White Papers. Understand the competitor portfolio. Develop strategy and materials for product training and product placement. Assist with the development of the annual marketing plan and forecasts. Develop and execute digital strategies, marketing assets and communication plans for website, LinkedIn, Twitter and internal comms newsletter. Management of all external and internal events such as product training, trade exhibition and scientific conferences. Collaborating with agencies for booth designs, budget tracking, communication content, product collaterals. Post event analysis and CRM management.
Purpose: Providing diverse marketing and administrative support for the Genea Biomedx & Genea Biocells teams and responsible for managing and organising trade show activities. Scope: Production of marketing collaterals, tools and communications ensuring compliance with QMS and regulatory requirements. Organisation of internal and external events including international trade shows and product demonstrations. Analysing customer communication and CRM management.