Sydney, New South Wales, Australia
Enterprise Technology Service Leader with experience shaping service strategy and operating models across complex multi-domain environments including enterprise workplace, teaching, and research technology. Recognised for designing service strategies and operating models that align technology delivery to complex customer domains. Combines strategic service design with strong operational execution to deliver measurable improvements in reliability, customer experience, and organisational efficiency. Known for influencing organisational restructures, consolidating fragmented teams into unified service portfolios, and translating business and academic needs into scalable, product-led technology services. CORE CAPABILITIES Technology Service Strategy & Operating Models Service portfolio design, organisational alignment, product-based service models Workplace, Teaching & Specialist Technology Platforms Enterprise workplace, collaboration, research and teaching environments Operational Transformation & Service Maturity Governance uplift, lifecycle frameworks, tooling standardisation Stakeholder & Domain Alignment Faculty, institute, and business engagement; customer-centric service design Vendor & Commercial Leadership Multi-vendor governance, performance optimisation, cost control Leadership & Organisational Change Team consolidation, capability uplift, restructure alignment
Family Responsibilities
Led team delivering On-Prem, Cloud, and Partner Outsourced Services with HPC support. - Stabilised critical virtual network failures, enabling Cloud migration without service loss. - Achieved 100% Windows fleet patching and backup resolution. - Rebuilt team morale and capability post-restructure, improving productivity.
Led Infrastructure Services team post-restructure; improved vulnerability management from <90% to 94%. - Recruited and mentored eight staff and four new managers. - Stabilised critical systems, reducing operational risk and technical debt.
Merged 16 service teams into one, achieving multiple customer satisfaction awards. - Reduced IT lab unavailability from 2 weeks to 2 days. - Implemented tooling and processes delivering measurable operational improvements.