Begum K.

HR Generalist | People Operations Specialist ► 14 Years of Elevating Internal / External Customer Experience in Organizations of up to 550 Employees

Adana, Türkiye

About

Over the last 14 years, I’ve demonstrated a personal commitment to a company’s greatest asset: it’s people! While I started my career in aviation customer service and payroll operations, I transitioned to HR support in 2024. I’ve demonstrated active listening and creative problem solving skills, fostering fair and transparent HR practices. My strengths and abilities include: HR Administration | HR Records Management | New Hire Onboarding | HR Operations | Employee Engagement | Employee Relations | Employee Communications | HRIS I’m eager to learn and develop my skills in HR. Currently, I’m pursuing an HRCI credential and last year I completed McKinsey’s Forward Program and a Certificate in HR Management from the London School of Business Administration. Let’s connect to discuss how my proactive, solutions-oriented approach and commitment to continuous learning could help support your HR department.

Experience

  • KBR, Inc. ()
    • Personnel Specialist | Cut Overtime in Half via Discovery, Root Cause Analysis & Corrective Action
      Dec 2024 - Present · 1 yr 8 mos

      I transitioned from cost accounting to administer HR records, personnel files, and communications for 550 local personnel at a US Air Force base. My efforts to facilitate the onboarding process from employment documentation and data entry to interdepartmental coordination resulted in process efficiencies and compliance.

    • Cost Accountant | Enhanced Employee Experience by Rapidly Responding to Inquiries & Resolving Issues
      Apr 2019 - Present · 7 yrs 4 mos

      Singlehandedly managing payroll processing for 520+ US government and KBR local employees, I ensured both accurate and compliant accounting by applying CLA regulations to operations and collaborating across functions to review payroll data. NOTE: In May 2021, KBR won the US Airbase contract away from Vectrus and I was retained with the agreement.

  • Engineering Administrative Assistant | Played Key Role in Streamlining Office Operations at Vectrus
    Dec 2017 - Apr 2019 · 1 yr 5 mos

    I supported project managers with administration and operations by providing data entry, report tracking, project scheduling, and documentation.

  • Turkish Ground Services Inc ()
    • Ticket Sales Representative | Improved Customer Satisfaction by Delivering Superior Service
      Apr 2014 - Nov 2017 · 3 yrs 8 mos

      In this customer-facing role, I provided real-time information on flights, fares, and schedules, while making reservation, connection, and destination recommendations. On the administrative side, I maintained accurate records that enabled reliable reporting and accurate reconciliations.

    • Passenger Service Representative | Ensured Excellent Customer Service
      Apr 2012 - Apr 2014 · 2 yrs 1 mo