Savage, Minnesota, United States
Manages retail store operations and supervises a Co-Sales Manager and full time/part time associates. BUILD TALENT -Attract, hire, develop, inspire, and retain top talent -Coach, develop and maximize the success of all Associates -Maximize sales potential by coaching Associate behaviors on the sales floor and in the back room (Maximize Customer Sales Lead (CSL)) -Build a team that works well based on the needs of the Store -Recruit, hire and staff -Ensure training of the Associate team -Succession planning and retain top talent BUILD CAPABILITY -Analyze the business and create/communicate clear action plans that optimize results and ensure effective execution of all operational activities -Analyze business and create action plans -Ensure team communication -Direct workforce management -Direct merchandise flow -Manage controllable expenses -Maintain policies and procedures -Loss prevention/safety BUILD THE BRAND -Build a Store environment that is sharply focused on consistently delivering exceptional, positive in-Store customer experience -Lead consistent focus on delivering an intimate customer experience -Ensure implementation of company selling strategies -Establish customer satisfaction -Ensure visual standards and a positive in-Store experience
Responsible for assisting Store Manager in attracting, hiring, training and developing all levels of Associates including: Sales Associates, Stylists and Stock Experts. Assisted the store team in meeting all financial and statistical goals while managing one or more Division of Responsibility (DOR), which included: Brand - drives the visual execution of the store (floorsets) according to company standards. Talent - recruits, staffs, and manages the stores talent schedules. Delivers Orientation and ongoing education for Associates. Capability - manages store stockroom processes, merchandise flow activities, and coaches to help reduce shrink in the store.
Responsible for leading sales floor coverage while maintaining a selling focus in the absence of store management. Develop, coach, and motivate sales Associates to provide an exceptional customer experience.