Greater Toronto Area, Canada
I am passionate about growth, impact, and helping people perform at their best. I enjoy supporting teams, improving performance, and making processes run more smoothly behind the scenes. I naturally pay attention to gaps and look for ways to simplify, organize, and improve how work gets done. I’m especially interested in operations, administrative support, training, and program coordination, where I can bring structure, clarity, and a strong people-focused approach. Outside of work, I’m actively involved in youth development as a Programs Manager with NIGMUN, where I’ve had the opportunity to engage and impact thousands of young people through large-scale Model United Nations conferences. I’m known for stepping in, figuring things out quickly, and making processes easier for both teams and customers. I’m someone who doesn’t just do the work — I look for ways to make it better.
Supporting operations through performance coaching, process improvement, and real-time agent support. • Provide real-time operational support to frontline agents, improving issue resolution and overall customer experience. • Deliver structured coaching and guidance to enhance performance in call handling, product knowledge, and service delivery. • Monitor and analyze key performance metrics (call flow, resolution, NPS) to identify trends, performance gaps, and improvement opportunities. • Support escalation handling and coordinate resolution of complex customer issues in a timely and efficient manner • Ensure adherence to operational processes, quality standards, and documentation requirements. • Collaborate with cross-functional teams to maintain workflow efficiency and support daily operations.
* Development, management and administration of new and existing project management plans and operational process assets. * Provision of administrative support, including preparation of budget, inventory maintenance, vendor management, Contracting, procurement, and acquisition of office and project supplies . * Submission of project deliverables and ensuring that they adhere to quality standards. *Coordinating with cross-discipline team members to ensure that all parties are on track with project requirements, deadlines, and schedules. *Ensuring stakeholder satisfaction, managing conflicts and resolving project impediments and inter-dependencies. * Managing tasks, schedules, plans and communication details using project management tools and software. * Overseeing the provision of office- related services such as equipment, supplies and bookings,security and maintenance.
Enhanced executive efficiency by managing day-to-day administrative functions for the Faculty Advisor, COO, and CFO, including seamless travel coordination, meeting scheduling, and internal reporting. Optimized stakeholder management by implementing and maintaining a CRM system, reducing manual data processing by 5+ hours weekly and improving communication workflows. Strengthened HR operations by streamlining onboarding, offboarding, payroll administration, personnel documentation, and compliance tracking, ensuring a smooth employee experience and audit readiness. Coordinated high-profile events by collaborating with 50+ external organizations, embassies, and academic institutions to deliver impactful academic and diplomatic gatherings. Ensured regulatory and policy compliance by maintaining precise recordkeeping, budgeting, and documentation practices, supporting accurate reporting and operational transparency. Bridged leadership and teams by acting as a liaison between executive management and internal departments, driving alignment on institutional priorities and achieving organizational goals.
Summary: Delivered high-level operational and administrative support to senior government leadership, driving efficiency, cost savings, and seamless coordination across multiple agencies and stakeholders. Key Achievements: Directed daily administrative operations for high-level government executives, managing complex calendars, confidential communications, and inter-agency coordination with precision. Implemented 5+ strategic workflow improvements, boosting team efficiency by 20% and significantly reducing administrative bottlenecks. Planned, scheduled, and executed over 200 legislative meetings, committee hearings, and national-level conferences, ensuring seamless logistics, execution, and stakeholder alignment. Negotiated vendor contracts and optimized procurement for travel, accommodations, and event services, reducing operational expenses by $200,000+ without compromising quality. Led documentation and reporting initiatives, overseeing the timely delivery of policy briefs, compliance reports, and legislative updates. Served as a liaison between committee leadership, NGOs, foreign missions, and national agencies, strengthening collaboration and stakeholder engagement. Coordinated onboarding and communication for temporary staff, interns, and visiting consultants, ensuring quick integration and productivity. Maintained high standards of confidentiality, accuracy, and efficiency while working under time-sensitive and high-pressure conditions.
* Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. * Providing real-time scheduling support by booking appointments and preventing conflicts. * Screening phone calls and routing callers to the appropriate party. *Generate reports, transcribe minutes from meetings, create presentations, and conduct research. *Greet and assist visitors. *Maintain polite and professional communication via phone, e-mail, and mail. *Anticipate the needs of others in order to ensure their seamless and positive experience.