Sumter, South Carolina, United States
Work Shouldn’t Feel Like a Battle... But for Too Many People, It Does. I believe in workplaces where people don’t just survive, they thrive. Where employees feel safe to speak up, leaders actually listen, and inclusion isn't just virtue signaling, but a way to make things better for every single employee. This isn’t wishful thinking. It’s not expensive. And it’s definitely not complicated. It’s just human-first leadership. As someone who spent years navigating the working world before realizing I was neurodivergent (hello, ADHD diagnosis way later than expected), I’ve seen firsthand how simple changes can turn workplaces from exhausting to empowering. And here’s the secret: creating a culture of trust, motivation, and inclusion doesn’t require a massive overhaul; it just requires intention. What happens when leaders commit to this shift? ✨ People stay. (Because they feel valued.) ✨ Innovation thrives. (Because people aren’t afraid to share ideas.) ✨ Work actually gets done. (Because burnout and frustration don’t rule the day.) I lead with trust, adaptability, and real connection, and I’m here to help others do the same. Let’s talk about how small shifts in leadership and workplace culture can drive not just better businesses, but better lives. What’s one small thing a leader did that made you feel valued at work? Would love to connect with you and start the conversation
Established, launched, and sustained a fully remote, highly impactful department, ranking among the company's most successful initiatives to date. Boasts the lowest attrition rate company-wide which for 2023 was 0%. Led my team to the highest Quality Audit scores company-wide with 97% meeting or exceeding the goal. The 2nd highest call center stands at 84%. Increased overall Customer Satisfaction for the 2 departments my team served, (inbound roadside and dispatch service delivery) by 10% within 6 months of inception and 13% overall and continue to have high impact on customer satisfaction and quality through the use of creative and innovative initiatives that I designed. Piloted our salesforce initiatives with dispatch to improve response times, optimize driver scheduling, and identify system issues causing disruptions in service. Became a bridge between the 2 departments I serve to increase internal communication and collaboration by over 70%. This includes creating monthly meetings with both departments at the management level as well as the supervisory level as well as working directly with front-line agents.
Launched a virtual call center initiative that bridged communication between Roadside and Dispatch centers, increasing customer touchpoints and satisfaction across both departments.
Led the launch of AAA’s 2nd contract with CSAA and Nevada DHHS's, managing all aspects from training to client relations.
Drove revenue growth by selling integrated advertising solutions to local businesses.
Worked various sales jobs in between so that i could focus on my children, coach their soccer and softball teams, volunteer as a booster for the marching band and ensure they had the parental support they needed. Went back to work full-time when all 3 kids were in middle school.