Montgomery, Texas, United States
Senior-level, hands-on IT professional with 30 years of experience managing, architecting, and supporting enterprise-class technologies in a variety of industries. Strong record of success managing the IT landscape through stakeholder engagement, deploying on-premises and public cloud IT infrastructure and application solutions, developing IT governance policies and processes using TOGAF and ITIL/ITSM frameworks, and mindful financial management. • Microsoft Azure and AWS public cloud design experience (subscription/account build-out, VNET/VPC configs, AGW/ELB deployment, DR using ASR) • Microsoft Azure DevOps (ADO) deployment (pipelines, Azure Boards, Github) • Microsoft Azure OpenAI deployments (AISearch/OCR, GPT) • IBM Cloud/Softlayer private cloud design (VMWare, VMWare as a Service, bare metal systems, IBM APIC) • Multi-platform OS support experience (Windows, Linux, AIX) • SAP and Oracle deployment, migration, and hybrid design experience • IT Project Management Methodologies (IBM WWPM, RUP, Agile)
Directed enterprise architecture for Global Business Services to provide deployment, migration, and on-going strategic activities for several divisions within WK across four (4) major divisions. Reviewed architecture and engineering solutions, developed technical standards, and served as escalation support for critical system issues and disaster recovery services. • Established architecture and engineering governance aligned to TOGAF, issued 15+ technical standards/guardrails and five (5) reference architectures, approved approximately 40 designs quarterly through ARC and ERC. • Created an Infrastructure Services Program on ServiceNow with Azure DevOps pipelines, automated provisioning for 50+ services, reduced lead time from several days to less than 12 hours, saved an estimated 40% annual run cost across more than a dozen teams. • Migrated on-prem SAP to AWS with cross-cloud Azure DR, serving about 1,000 active users, completed in seven (7) months, improved DR cutover to less than 60 minutes, reduced infra cost by 30%, replatformed to Red Hat for standardized support. • Moved eight (8) JDEdwards EnterpriseOne (E1) backoffice apps from NTT Data to Azure, built hub and spoke VNET and WK WAN integration, migrated ~50 TB of data, cut hosting cost 35& with zero Sev1 incidents.
Delivered IT consulting to SMBs across several industries, drove remediation roadmaps and cloud migrations, cut incidents by 75% and support calls by half by standardizing IT footprint and technologies. • Led three (3) architects and seven (7) engineers to migrate a 1,200 user divestiture, moving to VMware on Nutanix, Office 365, SharePoint, AWS RDS, and Azure AD, completed cutover in less than 72 hours with zero Sev1 incidents. • Implemented SimplePractice cloud-based practice management software, migrated 450 patient records for four (4) therapists, configured role-based access and audit logs, delivered HIPAA compliant operations within 60 days and reduced administrative time by 40%. • Deployed Windows Server for custom order and inventory and CAP POS across six (6) locations, improved inventory accuracy by 50%, reduced checkout time by 75%, enabled centralized reporting for over 1,200 SKUs.
Led four (4) architects and 26 engineers to deliver enterprise roadmap and DR program. Collaborated with several local, state, and federal agencies to develop and implement shared services and enhanced cybersecurity capabilities (video security systems, public safety broadband networks, etc.). • Implemented ITIL Service, Change, and Asset Management processes that cut MTTR by 30%, raised change success to 95%, improved CMDB accuracy to 90%. • Delivered SharePoint platform with RFP scoring, records management, and project management integrated to JD Edwards and BuySpeed, serving 400 users, cut approval cycle time by 30% or more. • Directed JD Edwards health assessment for HCM expansion, identified over 100 critical defects, prioritized remediation roadmap, reduced upgrade risk by 70%+.
Directed IT service delivery for four (4) technicians, built systems roadmap and DR plans with a focus on performance and reliability, achieved uptime of 99.5%, reduced incidents by 20%, aligned services with business needs across five (5) departments. • Implemented DR for Oracle E-Business and Oracle Forms using Oracle Data Guard, replicated to Baltimore, achieved RTO of four (4) hours and RPO of one (1) hour, covering more than a dozen critical processes. • Deployed VMware on HP blades with NetApp SAN, consolidated 30 bare metal servers to three (3) blades, cut hardware spend by more than 50%, enabled DR for Houston office, improved backup success to 99%.
Directed infrastructure operations for two (2) architects and 11 engineers, delivered scalable infrastructure roadmap and services, achieved uptime of greater than 99.9%, cut incidents by 50%, managed a 4.5 MM USD budget across two (2) sites and 400+ users. • Delivered HQ relocation and 880 sq ft data center with 80 kVA UPS, migrated 100 servers and 440 workstations, completed cutover in 18 hours with zero Sev1 incidents. • Implemented ITIL Service and Change Management on Microsoft SharePoint, cut service delivery time by 65%, reduced unplanned downtime by 70%, improved change success to 95% across five (5) teams. • Deployed Interactive Intelligence VoIP PBX and contact center software for over 100 agents, reduced ASA to less than one (1) minute, cut abandonment by 75%, enabled supervisor self-management with real-time KPI reporting. • Virtualized 100% of development and 50% of production systems on VMware, consolidated 70 servers to nine (9), cut provisioning from two weeks to two (2) hours, improved availability to 99.9%+.