Istanbul, Türkiye
With over five years of professional experience across Big4 consulting and the insurance sector, I specialize in Program and Portfolio Management, business & technical analysis, and enterprise Digital Transformation initiatives. Currently serving as Deputy PMO Manager, I lead Claims Transformation Program and enterprise-wide AI Transformation Program initiatives, while strengthening PMO governance and ensuring alignment between strategic business objectives and technology execution. Building on my Big4 consulting background, I combine strong analytical depth with delivery leadership. I act as Program and Project Manager for high-impact digital initiatives, including Customer Mobile Applications and AI-driven transformation programs, driving roadmap alignment, cross-program dependency governance, and milestone execution. My responsibilities span portfolio planning, capacity and resource management, budget oversight, and executive-level KPI reporting across complex, multi-stakeholder environments. I focus on enabling transparency, disciplined execution, and measurable value realization through scalable governance and operating models.
Leading enterprise-wide program and portfolio management for large-scale digital transformation and IT initiatives, driving PMO governance, delivery excellence, and organizational maturity across multi-stakeholder environments. - Act as Program Manager for the end-to-end Claims Transformation Program, ensuring strategic alignment, cross-program dependency management, and on-time delivery of critical milestones. - Act as Program Manager for the enterprise-wide AI Transformation Program, ensuring strategic alignment, cross-program dependency management, and coordinated delivery of AI-driven initiatives. - Manage high-impact digital initiatives, including customer mobile applications and AI-driven transformation projects, orchestrating collaboration between business and technology teams. - Own enterprise portfolio planning, master scheduling, and resource & capacity management across strategic initiatives. - Oversee budget tracking and financial governance, ensuring efficient allocation of resources and cost control across transformation programs. - Design and implement BigPicture (Jira) Enterprise Portfolio Management framework, enabling roadmap transparency, dependency tracking, and data-driven decision making. - Strengthen PMO governance by enhancing risk, issue, and change management frameworks, increasing organizational transparency and executive visibility. - Develop and deliver executive-level KPI dashboards and portfolio insights, supporting strategic steering and performance tracking. - Provide leadership and mentorship to PMO team members, fostering Agile delivery excellence and portfolio coordination capabilities. Programs/Projects: - Claims Transformation Program Management - AI Transformation Program Management - Ray Connect Customer Mobile Application
Works as a Technical Business Analyst/ Project Manager on projects - Gathered and identified detailed business requirements from various stakeholders and converted them into business analysis outputs such as technical analysis, business/technical requirement definitions, functional/non-functional specifications, and acceptance test plans to meet business needs. - Actively engaged with internal and external stakeholders to manage conflicting requests and ensure continuous alignment on priorities and deliverables. - Conducted technical analysis of integration items, wrote user stories, and performed detailed testing, including web service tests, to validate system integrations. - Collaborated closely with architects, designers, and developers in defining technical solutions, ensuring they aligned with overall business objectives. - Managed product backlogs across multiple agile teams, supported sprint and release planning, and contributed to effort estimations within the agile framework. - Acted as a single point of contact for technical/system analysis in the agile team, providing continuous support to clarify requirements and drive implementation. - Led requirement gathering workshops and contributed to solving critical client problems by defining comprehensive and practical solutions. - Identified opportunities for innovation and process improvement within the project scope to enhance overall efficiency. - Created personas and documented detailed customer journeys and business flows to support user-focused design and better decision-making. Projects; - B2B Marketplace Implementation & Integration - B2C Marketplace Implementation Consulting
Digital Transformation Team Member - Conducted process analysis and development for health insurance operations automation using IBM Business Rule Engine to increase operational efficiency. - Performed web service tests with SoapUI to ensure accurate data flow and integration across systems. - Managed and coordinated user acceptance tests to validate solutions against business requirements and support seamless project delivery.
- Prepared project plans, phasings, and detailed resource planning to execute e-commerce software projects within agreed deadlines and budget. - Engaged with clients to understand their requirements in depth and converted them into actionable project deliverables and technical solutions. - Detected and prioritized potential project delivery risks, managed scope effectively, and ensured continuous monitoring and control. - Prepared acceptance criteria and conducted comprehensive user acceptance tests to ensure quality and client satisfaction. - Coordinated internal teams and third-party consultants, aligning efforts and maintaining high project standards. Projects; - Swarovski (https://www.swarovski.com.tr/) - Hotiç (https://www.hotic.com.tr/) - Gerry Weber (https://www.gerryweber.com.tr/)
- Prepared project plans, phasings, and initiation documents to support core system digitalization and transformation efforts. - Managed and monitored project scopes, including both production and non-production environments, to ensure successful project outcomes. - Managed and prioritized product backlogs, followed up on project tasks with stakeholders, and ensured timely and on-budget delivery. - Prepared detailed status reports for ongoing projects to provide clear communication to senior management and stakeholders. - Managed user acceptance tests to validate final deliverables and ensure readiness for production. - Delivered major projects such as core system transformation, Oracle BI reporting, and Jira integration, supporting operational improvements. Projects; - Core System Digitalisation & Transformation - Oracle BI Reporting - Jira Integration