Melbourne, Victoria, Australia
- Conduct comprehensive assessments to identify clients' needs and develop individualised goal achievement plans - Provide outreach services to conduct skilled recovery coaching under the NDIS psychosocial disability recovery-oriented framework - Engage in collaboration with stakeholders (family, clinicians, providers) and service systems (ie. mental health, health, housing) to ensure effective care coordination - Maintain detailed case records and ensure compliance duties under the NDIS framework
- Trained and mentored a team of six psychosocial recovery coaches - Conducted supervision and support for ongoing skill development and positive outcomes - Handling of external complaints and ensured positive outcomes
- Supported clients in establishing routines, creating accessible visual guides and prompts to maintain routines - Supported clients in learning new skills and increasing their capacity for day-to-day living - Supported clients with emotional regulation and grounding techniques when severely anxious