Cairo, Egypt
An aspiring talent with the right combination of communication skills, independence, and high positive energy, With 3 years of experience in multi-international company in gas and oil industry , as a sales support with well Organizing and efficient supporting skills to deal with finance, sales, and retail departments that require multi-tasking abilities to managing complex functions , I’m always looking for more learning about the professional business world where I can develop & prove my skills.
- Provide assistance and support to sales team by responding to all inquiries, processing order Accounts, balance status and relevant problems. - Responsible to troubleshoots customer issue, providing data and guidance to sales team. - Identify customer's needs, provide service withing agreed service levels, manage data/ time commitments made to customers. - Review pending orders and specific customer's requests to ensure excellent service level. - Liaise with numerous internal (e.g., Depots, sales area, finance, HSE focal point) and external parties (e.g., station’s dealer and managers) to achieve customer service resolution, where required. - Receives and reviews customer’s payments daily from different channels. - Log customer payments and deliver them to finance with proper templets. - Make sure that customer accounts are always updated and cleared. - Prepare the documentation needed for issuing credit/ debit notes and ensure respecting the required approvals and carrying out accounts clearing when needed. - Custodian of statements of accounts reviewing/ printing / sending and ensure receiving Endorsement form customers. - Awareness of SAP and customer’s accounts and credit situation to be able to answer sales team and customer’s queries with accuracy. - Issue periodical reports as well as ad hoc reports to support sales teams.
Handling tom card customers through: - Answering inbound calls and making outbound calls. - Handling complaint requests (station complaints, EPT complaints, service complaints. - Tom card technical issues. - Handling tom card customer financial requests.
- Providing the customers with all the information trying to make the whole training journey more easer. - Creating and improving all the course material. - Sell the training courses to the customers. - Responsible for all the social media and the content strategies through all the platforms. - Making a monthly report about our performance to enhance the content strategy to reach out the most lead through our social media campaigns.
- Write /Upgrade/enhance all the marketing content to our all platforms. - Provide all our teams the assistance to understand our position in the market and where our competitors place. - Define the most important social media KPI’s. - Analysis all the competitor’s portfolio, pricing, market movement. - Build a monthly report about our performance to add new tactics to improve the content strategies.