Zurich, Zurich, Switzerland
Working experience for reputable multinational companies in the industries of finance, telecommunication, and reinsurance. Over 6 years working experience in Swiss Reinsurance Company Ltd as HR System Expert. 4 years working experience for GTW Management Consulting as a SAP Consultant. 3 years working experience for PriceWaterhouseCoopers as an Audit Associate. Major strengths are in planning, organising, analysing, stakeholder management and finding solutions. Hands-on experience in the SAP system (Modules: HCMS, BW, RM-CA, SD, FI, Basis, Authorisation), Success Factors employee Central (EC), project management, managing external vendors and developers. Success Factors EC (Employee Central) implementation and maintenance experience. I am a fast learner and a team player who can work independently, nevertheless collaborate with various stakeholders and bringing them together to achieve the common goal. Due to my personal background, I have a profound understanding for people from various cultures, levels, and age.
System Maintenance - Incident Management - Analysis, clarification, and coordination of incidents with stakeholders and IT - 3rd level support for WFA & T&A - Maintenance on authorization & security topics - Issue management in cooperation and coordination with HR and IT - Planning and setting up testing including the test cases for issues management and coordinating them with IT where necessary (according to timeline, resources and governance) - Collecting new requirements and managing change requests (requirements, testing, deploying) - Interface management - Designing the training & change management concept and conducting the trainings globally - Support the HR community on the tool usage and key functionalities Release Management Study the impact on new Oracle release for WFA, Security and T&A and validate it with the different Process Owners - Going through release notes of Oracle Cloud HCM - Deciding, enabling, test and deploy what would be beneficial for the evolution of the system - Updating/creating user guides and/or Q&A sessions Project Management - Manage global and local projects with all stakeholders involved (Process Owner, HR, IT) - Streamline global and local requirements by conducting workshops with relevant stakeholders - Prepare the set-up documents in line with business and IT requirements - Implementation of business requirements and managing set up between business and IT - Project Management support and integration for system implementation - Planning, setting up, and conducting UAT testing including the test cases for projects and coordinating them with IT according to timeline, resources and governance - Designing the training & change management concept and managing the trainings globally - Communicate and onboard HR on the different projects System Consultancy - Support and consult HR for new HR tools - Provide consultancy on feasibility - System integration feasibility - Secure the consistency of the HRIS landscape
- Business owner for all HR systems (local SAP HCM, Sharepoint, etc. as well as interfaces to the global HR system PeopleSoft) - Implementation, testing and maintenance as well as incident and change management of all local HR systems in close cooperation with the IT department - Stakeholder management with the IT department and Group HR. This includes external provider management for outsourced systems/processes - Project Management for global and local HR projects - Interface management between SAP HCM and all other systems - Providing HR analytics reports in combining the data from SAP HCM and PeopleSoft - Process (re)engineering in close cooperation with Head of HR (local and global) and HR colleagues as well as business representatives - Owner of HR data and insuring data quality, accuracy and integrity as well as data security in HR systems Processing and maintaining an accurate organization- and position management structure in SAP HCM for SCOR Zurich - Support system integration projects by maintaining data in test systems and participating in user acceptance testing - Data validation and submission for the year end processes related to compensation and benefits, annual salary and bonus process, performance review, etc. - Support the annual performance review process as well as the annual bonus and salary increase process technically (e.g. upload job profiles, change of supervisors) - Participation in special group projects related to compensation & benefits - Responsible for conducting the annual salary benchmark with Willis Towers Watson as well as analysing the received benchmark data for internal use - System and process owner for the time- and absence management in SCOR Zurich (this includes also user support and incident management) - Management and system processing of the various shares and option plans in SAP HCM (this includes uploading the allocated shares and options to the employees to insure proper payrolling)
Project manager for HR System modernisation for the Canton of Zurich Key duties included: - Preparation of the POC for a cloud solution - Organisation and coordination of vendor assessments - POC for time management - Coordination of functional and legal requirements within the different bureaus - Coordination and organisation of workshops
Head of HR Organisation Management Services team focusing on the Organisation- (OM), Position Management and Personnel Administration (PA). This includes: - OM/PA data management in Success Factors (SF) and acting as the global governance body for data quality - Owning the Internal Trade Control (ITC) and Anti Money Laundering (AML) in the Bridger Tool - Owning the Reorganisation and Organisational Charts process - Collaborating with stakeholders, subject matter experts and local HR process owners to review and optimize the HR processes in the OM/PA areas - Conducting Training where needed and organise subject matter expert calls to proactively eliminate unclarified questions to ensure data quality in SF
Head of HR Systems Operations and System Expert of PA/OM. I was responsible for the system management and my team did the data management and reporting within the areas of personnel administration and organisation management in the SAP System (HCMS) and Success Factors (SF). This included the maintenance of notifications for HR processes globally, performing data quality checks, reviewing HR processes and optimize those. I also gained leadership skills with my team of 7 employees who were spread across three countries in two different time zones. Special Project: In this year, I was the overall HR Business Lead supporting the Project Manager in implementing Success Factors Employee Central (EC) globally and de-commission the SAP system in the Organisational Management (OM) and Personnel Administration (PA) area. My responsibilities included: - Collecting and translating business requirements on time - Review the PA and OM processes worldwide and coordinate the local requirements - Aligning and coordinating the stakeholders and subject matter experts globally - Writing the blueprint for OM and PA - Set up the whole testing including the test cases for the whole project and coordinate it with IT - Planning the testing according to the project timetable, resources and governance - Design the training concept and conducting the trainings globally - Organising, planning, and conducting workshops
HR System Expert for SAP business warehouse reporting, HR dashboard and reference letter tool for the company's global HR community. This includes change and incident management of the applications and acting as a subject matter expert for projects and proof of concepts (POC). Furthermore, I was co-hosting the Enterprise Compensation management (ECM) system during the compensation planning and year end process. This includes thorough testing, facilitating, coordinating and aligning various stakeholders in the dry run phase. Ensure intensive support so the compensation planning runs smoothly and enable a fast response time when issues occur through availability. Projects: - Project management for the reference letter tool which was rolled out in Switzerland and Germany - Work stream lead for the "Unlock our Information" business warehouse system. This included organising workshops with the other system experts and the controlling team to gather the reporting requirements and deliver a solid blueprint. - Topic lead for the POC for cloud solution for reference letter, reporting, and dashboard. Representing the requirements of these systems that they have through their stakeholders and ensure that these are covered.
Implementation of the SAP RMCA, FI-CO, FI-CA, SD modules within the SAP Solution Industry of Telecommunication. This includes collecting requirements, writing business and technical specifications in the blueprint, setting a test plan to coordinating and testing myself. In addition, I was responsible for the maintenance of the systems for various clients. The duties include fixing deficiencies, implementing and managing changes of new requirements.
I was responsible for the legalisation of the documents in compliance with the import and export procedures and regulations. Furthermore, I provide companies with the necessary information in how to open business in Egypt. Also, I am responsible to maintain the accounts and prepare the weekly and monthly reports. The co-ordination of the office and the General Secretarys affairs lies upon my responsibility.