Cairo, Egypt
• Created and managed social media content (posts, reels, and graphics). • Assisted in drafting blog posts and promotional campaigns aligned with client objectives. • Monitored audience engagement and provided weekly performance reports. • Supported the design team with multimedia content, including short videos and infographics. • Researched trends and competitor content to generate fresh and relevant ideas. • Capture high-quality photographs and cinematic video footage for events, personal projects, brands, and social media content. •Plan and execute photo and video shoots, including location scouting, shot lists, and creative direction. •Operate professional cameras, lenses, gimbals, and lighting equipment to achieve desired visual styles. •Collaborate with clients and teams to understand project goals and creative vision. •Adapt visual content for different platforms including Instagram, YouTube, websites, and promotional materials. •Maintain a consistent visual style and strong attention to detail
Customer service associate August 2023 - December 2023 • Listening to customers' concerns and handling complaints and returns • Giving detailed explanations of services or products • Working with a sales team to create better methods to address customer complaints • Reviewing customer accounts and transactions while resolving issues • Communicating with customers in-person, through email or chat, over the phone or on social media • Receiving orders, calculating charges and processing payments • Monitoring customer satisfaction levels • Referring customers to superiors when necessary