Qesm El Nozha, Cairo, Egypt
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Lead and mentor a team of real estate agents to achieve individual and team sales targets. Apply banking experience in portfolio management and client relations to enhance customer satisfaction and retention. Develop sales strategies to increase property listings, client engagement, and closing efficiency. Supervise the negotiation and finalization of property sales, ensuring transparency and compliance with local regulations. Conduct regular performance reviews, coaching sessions, and training workshops to strengthen team productivity. Build long-term relationships with clients, investors, and developers through trust, professionalism, and market insight. Monitor real estate market trends and client feedback to identify new business opportunities. Prepare sales forecasts and performance reports for management, highlighting key results and improvement areas.
Provide customers with basic information on all Bank's products/services to increase Customer awareness & ensure a high level of quality service. * Achieve assigned targets/volume/attrition/x- sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in, relationship building and depending of existing customer base and companies as well as new to bank clients in a transparent & ethical way. * Handle customers' queries and complaints and ensure effective closure of complaints within the set TAT& SLA to reach customer satisfaction and loyalty Reporting & Communication: * Prepare a daily sales report (DSR) including sales activities and call reports, share it with supervisor and branch head to track sales performance achievement versus budget and work on alternative plans when needed. * Respond positively and diligently to colleagues and coordinate and communicate effectively with branch staff and support units to ensure that customers' requests are processed timely and efficiently. * Introduce and promote alternate channels to customers to reduce traffic in branches. * Be attentive to any possible frauds/risks and provide feedback to direct supervisor for guidance and assistance. * Receive all relevant customer requests related to cheque book, credit & debit cards, TDs, CDS..etc. check their validity and send to related departments for completion.
Responsible for the trade finance work (LGS, LCS, IDCS, ODC, ELC). Implementing outgoing and internal transfers, collection checks, foreign exchange deals currencies, along with handling customers' enquiries and complains Ensuring implementation of AML law along with KYC policies and regulations. Achieving outside calls and meetings to enhance the zone sales target by convincing customers with the bank products according to their personal and business needs. Attracting new to bank customers through relationships with individuals/companies and their beneficiaries. Responsible for creating credit facility lines according to the CBE regulations. Contribute in the end of year inventory.