Pune District, Maharashtra, India
Fueled by curiosity and a structured approach to solving complex problems, I’ve built a career that bridges technology, people, and purpose. Starting as a Software Development Engineer, I’ve grown into a Product Manager with 11+ years of experience driving products across Banking & Financial Services, Telecom, Real Estate, and Retail sectors. What defines me is a rare blend of analytical rigor, personal accountability, and a people-centric mindset. I thrive in bringing clarity to ambiguity - digging into data to find patterns, aligning stakeholders around a common goal, and building tailored solutions that reflect real human needs. My strengths in planning, consistency, and execution allow me to deliver across both Agile and Waterfall frameworks, from idea to launch. I collaborate across Engineering, Design, Sales, Marketing, and Clients - translating insights into impactful product updates and strategic initiatives. I’m especially passionate about understanding individual motivations, ensuring every teammate and stakeholder feels heard, respected, and aligned. My toolkit includes functional expertise in Credit Card Transaction Processing, SaaS products, and the ability to communicate with clarity and empathy - whether in executive briefings or team workshops. An early adopter and active user of AI tools and agentic chatbots, I seamlessly integrate them into my workflow to scale faster, think deeper, and focus on what matters most. Outside of work, I’m a storyteller at heart. A verified Zomato reviewer and food blogger, I love uncovering local culinary gems and dream of launching a concept restaurant someday. I find purpose in creating value - systematically, collaboratively, and authentically. If you’re looking to connect with someone who combines structure with flexibility, data with empathy, and vision with delivery, let’s talk.
• Shaped product strategy and investment priorities for Workcloud Scheduling within the Workcloud Workforce Optimization Suite, influencing multiple team roadmaps and driving feature initiatives contributing to ~US$1M ARR across enterprise customers. • Led a 0→1 mobile associate experience with a focus on platform consistency and scalability, influencing UX standards across teams and resulting in a 10% improvement in CSAT and increased frontline adoption. • Designed and institutionalized a product intake and prioritization framework, enabling data-driven trade-offs across revenue impact, customer value, and delivery capacity, reducing planning cycle time by 15%. • Established portfolio-level prioritization for customer PIRs, balancing revenue risk and customer impact to optimize the delivery pipeline and achieve a 5% reduction in PIR backlog while improving customer satisfaction. • Drove cross-functional and cross-team alignment across Engineering, Design, Sales, and Customer Success leaders, aligning roadmap decisions to business outcomes and improving delivery predictability and executive confidence.
• Shaped the target-state product and operating model for the Malaysia business of PropertyGuru, influencing regional platform strategy for one of Asia’s largest online property portals. • Drove cross-org discovery and alignment for the post-merger integration of PropertyGuru MY and iProperty MY, aligning business, product, and engineering leaders to enable a zero-disruption integration. • Owned delivery of a Case Management capability for Malaysia sales teams, prioritizing operational scale and efficiency and reducing case resolution turnaround time by 80%. • Translated regional business objectives into executable product roadmaps, influencing sequencing and trade-offs across teams and markets.
• Owned end-to-end product direction for TelebuPing, taking the platform from concept to launch with Text, Audio, and Video Calling capabilities, driving a 30% increase in premium subscriptions, 20% reduction in churn, and ~₹50,000 in monthly recurring revenue. • Worked directly with the CEO and VP Engineering to define product vision, sequencing, and execution priorities, influencing roadmap decisions while leading a cross-functional team of 15 across Engineering, Design, and QA. • Improved user experience outcomes by 25% by introducing structured customer feedback loops, usability testing, and data informed prioritization to guide product decisions.
As an executive member of this committee, we are responsible for administering the visit of organizations on campus and acting as facilitators for the smooth handling of the placement process.
• Delivered regulatory and customer-facing initiatives for Barclaycard Credit Cards, including FCA Persistent Debt compliance, improving regulatory adherence and customer trust. • Led implementation of proactive customer notification features, contributing to 99% customer satisfaction for balance transfer and money transfer journeys.