Siemianowice Śląskie, Śląskie, Poland
Technical and administrative responsibility for the ticketing tool and reference generator Ticketing tool - Contact person for local system users - Assignment and adjustment of user authorizations - Setting up and updating required workflows and macros in the ticketing system - Monitoring the interface between Tools - Processing error logs and developing technical solutions for the errors that occur - Continuous control of the optimization of the tool in cooperation with the provider - Communicating with stakeholders about upcoming system adjustments/releases and outages - Escalation of system failures to local support - Creating and updating system documentation - Participation in projects related to the expansion of functionalities (e.g. implementation of document management) Reference generator - Assignment and adjustment of user authorizations - Updating templates, modules, activity descriptions, etc. - Continuous control of the optimization of the tool in cooperation with provider and the responsible process owner - Escalation of system failures to the local support team - Monitoring the validity of the certificates - Communicating with stakeholders about upcoming system adjustments/releases and outages
- Team management - Motivation and coaching of employees - Analysis and control of team performance - Ongoing documentation of project staff - Onboarding and development of employees - Realization of assigned business and quality goals - Shaping the positive image of the company
- Solving customer problems using available tools and procedures. - Support of customer inquiries by phone or email. - The realization of the objectives of value and quality. - Mentoring for new hires. - Escalation of incidents, and assigning to the right team.