West Henrietta, New York, United States
Hands on and Front line “Customer Service Management” leadership for a $8M sales territory consisting of Up-State NY and Canada for a Manufactures Representative firm. Additional experience included the directing the day to day responsibilities for Sales, Service/ Customer Relations for a successful Industrial/Contractor Supply business and Retail environment. Demonstrated expertise in driving sales assuring bottom line results. Managing pro-active end user support and utilizing technical demonstration with labor cost saving alternatives to establish long term relationships. Spearheaded new product growth by introducing alternative incentive programs to maximize sales. Additional experience included warehouse management, delivery scheduling and purchasing/procurement functions with full P&L responsibilities. Inventive and creative with strong problem solving skills with a keen sense to Lean Six Sigma methodology to achieve desired goals. Most notable highlight, enhance customer experience with a passion for care. • Awarded Top salesperson recognition from Metabo Electric Power Tools & Abrasives, Standard Abrasive, Level Lite Lasers and Diamond Products. • “Know your Product” to convey verbally thorough technical product knowledge, marketing programs, urgent resolution to billing or customer disputes and extensive pull through marketing management with extensive end-user interaction, tradeshows and training seminars. • Confer with customer by telephone or in person to provide information about product and services, take and enter orders, negotiate contracts, terms and conditions. • Demonstrate strong sense of urgency within fast pace retail and wholesale environment. • Proficient with Microsoft Office, SharePoint, Kronos, Quickbooks, SAP, Internet, Coral Paint, Avery and Adobe Photoshop.
As a member of the Crew, you'll handle a lot. But that's the thing; so does everybody else. What's more, you won't be stuck in one role here. Take over the register, have fun helping customers, bag some groceries, build a display, or stock the shelves and a passion for people.
Confer with Verizon Wireless customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Remarked transactions, resolve issues to enhance customer experience, ensure appropriate changes and services requested and quoted appropriate charges. Refer unresolved customer grievances to designated departments for further investigation.
Assist with the daily activities performing extensive multitasking responsibilities with all administrative duties, ordering and receiving inventory, managing expense while analyzing daily P&L reports, reconciling consolidated cash reports, store appearance and food preparation. • Meet and exceeded monthly retail goals by 10% from 2009 through 2012. • Effectively lead teams engaged in sales, performing services and assisting customers. • Supervised store operations, inventory EDI management, cash reconciling and loss prevention. • Identifying development needs for others through mentoring/coaching to improve knowledge, skills and operation procedures for various applications. • Verify inventory, comparing to physical counts and investigated discrepancies. Result oriented with a passion to enhance customer in-store experience.
Supervised a team of seven with the daily activities for wholesale, retail and rentals of construction equipment, building materials and supplies. This included the preparation of sales presentations, quotations, specifying product and pricing strategy. Responsible for warehouse management, product and service procurement, scheduling daily deliveries, accounts payable and receivable and all related office administrative duties. • Increased sales by 5% from 2004 through 2006 • Effectively lead teams engaged in sales, performing services and assisting customers. • Implement Lean Six Sigma methodology to achieve efficiency with inventory cycle, time management and customer satisfaction. • Execute delivery schedules, inventory warehouse management, data entry, capital equipment and supply procurement.
Responsible for selling and servicing B2B wholesale/retail distribution for Industrial MRO/OEM supplies, construction light/heavy gas operated equipment, building materials and various tools for the trade. Territory responsibilities included Upstate New York and Canada serving over 500 regular and prospective accounts with 25 various product offerings to solicit promotional programs, floor plans, discount and payment terms coupled with extensive technical training and end user interaction. • Exceeded monthly goals for various product lines by 35% from 1991 through 2004. • Conduct and develop Power Point and Video presentations for training/instructional and safety methods. • Knowledge of methods for marketing strategy and tactics, product demonstration, sales techniques, end user interaction, technical training and sales control systems. • Plan, assembled, and stock product displays, make recommendations regarding product displays, promotional programs and advertising. • Meeting and exceeding deadlines with precision and accuracy. • Develop marketing and incentive programs to stimulate sales and expand product line resulting in various top sales awards. • Procurement of service and product from manufactures or brokerage firms and distribute to wholesale and retail clients.