Namur, Walloon Region, Belgium
Seasoned professional with a demonstrated history of working in the SaaS industry, information technology and services industry. Customer centric, skilled in Operations, Crisis Management, Change Management, Business Alignment & transformation, and People Management. Pragmatical and analytical approach, getting things done through taking ownership.
- Keeping an overview of the several ongoing projects that are dependent on each other within the Mobile Payment Services department, co-ordination of the program’s projects, plan and design the implementation of the programs projects, monitoring progress, resolving issues and initiate appropriate corrective action. - Communicate towards clients on project status and guard overall client satisfaction. - Oversee and report on risks and issues - Making sure that the outlining of the objectives, the execution of the planning, the management of the operations and the reporting on status to the different stakeholders are being met. - To map out and define the list of dependent projects with a focus on defining and aligning the different operational processes in order to facilitate implementation, improve quality of services and client satisfaction. - Define governance arrangements by defining clear operational processes and roles within the team, manage support & delivery team, create and maintain focus, enthusiasm and momentum, allocate resources and skills within the individual projects. - Manage relations with stakeholders and third party contributions