Greater Chicago Area
INFORMATION TECHNOLOGY AND SERVICES EXECUTIVE With more than 30 years of experience as a proven business operations and information technology leader having a valuable combination of disciplined business and technology delivery experience, large-scale operational leadership capabilities, and dynamic strategic planning generating profitable strategic growth with a track record of producing extraordinary results. EXECUTIVE PROFILE: --- An experienced business executive with a rich mix of business development, IT services delivery, operational leadership, and fiscal management for multi-billion dollar organizations. --- An effective leader formulating sound strategies, communicating effectively with senior executives, generating enthusiasm across the organization, leading teams and developing talent to achieve results. --- A disciplined operational director instituting streamlined processes and managing program execution to achieve results that are on time, within budget, regularly exceeding stakeholder expectations. --- A team builder cultivating a strong sense of purpose and team cohesion, attracting and maximizing individual talents while fostering an environment for open feedback and professional growth. CREATING VALUE BY: --- Delivering sustainable business results via disciplined strategic and operational focus. --- Driving principles of improved client centricity, specialization of talent, and clarity and consistency of services portfolio offerings for systems integration, technology implementation/support, and application outsourcing services. --- Managing all facets of multi-site IT programs and project execution including effectively leveraging onshore, near-shore, and offshore solutions delivery capabilities. --- Coordinating strategic business plans working with senior leadership and partnering with functions of the business to accelerate and improve time to market, capacity utilization, labor efficiencies and delivery quality.
Engaged by private equity firm to work directly with CEO and Executive Management Team of an underperforming portfolio business with the goals to quickly: • Achieve turnaround of financial performance and improvement in EBITDA, • Generate positive cash flow while maintaining fiscal discipline, • Return management discipline and accountability throughout the organization. Charged with oversight of strategic planning, finance, HR, contracts, and real estate throughout the U.S. to drive specific improvements and efficiencies in overall operational and financial performance and return the business to sustainable positive EBITDA and growth. The business had experienced an extended pattern of declining sales and revenues leading to 18 consecutive months of negative earnings. Outcome is a more nimble organization that is scalable and able to change with the market. Notable Actions & Results: • Restructured and simplified Sales, Delivery and Operations to be more focused; less fractured --- Put structure and personnel in place to support planned growth for next three years --- Centralized the managed services delivery model to support scalable delivery, nationally --- Concentrated consulting services on core competencies • Took decisive action to accelerate financial turnaround --- Streamlined and consolidated role functions --- Stabilized cost structures and spending --- Cash collections – Reduce DSO to 53 days from 64 • Achieved sustainable positive EBITDA with the following YOY improvements (1Q17 to 1Q18): --- Revenue – 31.4% increase per billable resource --- COGS – 28.6% reduction in labor costs per day --- SG&A – 20.5% reduction in labor costs per day --- Gross Profit – 31.3% increase --- EBITDA – 123% increase
Hired to drive a rapid design and deployment initiative evolving the EY Advisory talent model to reflect a career path for solution delivery professionals focusing on developing and delivering against specialized skill sets. This strategic initiative is part of a broader EY Advisory transformation effort which includes launching new Solution Delivery Centers (SDC) in the US, as well as globally, to support evolving client activity across service lines. Responsibilities: • Design and develop the new workforce framework • Launch and mobilize headcount within the initial US-based Solution Delivery Center • Negotiate concurrence among US and Global Advisory Talent leads to evolve framework for global expansion • Make adjustments to the framework following launch Key results: • A strategic career framework that articulates EY’s employee value proposition, opportunities and expectations, including the distribution of learning and experiences. • Differentiated career path(s) with defined landing and destination roles to reflect the new workforce(s) across Managed Services, Shared Services and IT Transformational Services. • Operational initiatives to address key gaps between current state and the future state practices (e.g. recruitment, experience management, consulting programs, learning, counselling, performance management, and reward). • Governance to ensure the workforce framework addresses current business needs and evolves in-line with the future state of EY consulting.
Recruited to rejuvenate and transform the North America TCIS Service business unit from negative growth to sustainable profitability. Reported to the president of Global TCIS with full P&L accountability for $400M business and over 600 Services delivery professionals. • Improved North America business unit from “worst to first” in 2012 among TCIS global business units. • Exceeded revenue and profit targets for five consecutive quarters; 30% revenue growth, 64% profit growth. • Improved operational efficiencies resulting in personnel utilization consistently above 90%. • Hired and developed key leadership and specialized talent to energize emerging markets: DCT/Cloud, SOA, ECM, Cyber Security/Mobility, Application Modernization. • Restructured TCIS services delivery model resulting in rejuvenated sales and services culture with focus on: --- Go-to-market capabilities via disruptive IT trends and portfolio solution offerings, --- Delivery services via assembled teams around solutions, --- Capabilities and competencies bringing a level of professionalism around core IT skills, and --- Operational discipline by which to grow in control.
Senior Partner, head of U.S. operations for Accenture Technology Solutions (ATS). Responsible for all aspects of strategic planning, implementation and operational excellence of a dynamic and strategically impactful Accenture company. Launched ATS in the U.S. strategically growing and sustaining the organization to more than two-thousand IT professionals across forty cities. Full P&L management of pyramid and $300M operating budget. Primary responsibilities include: • Driving U.S. market demand promoting and optimizing the appropriate mix of technology workforce talent on engagements (2000+ IT personnel) for Systems Integration and Application Outsourcing work. • Hiring and managing a geographically dispersed leadership team focused on developing and delivering technology capabilities, leveraging differing cultures and weaving them into teams. • Effectively introducing and integrating new technology capabilities: Custom/Emerging, Information Management, Oracle, SAP, Technical Architecture, and Testing services for Accenture’s clients. • Initiate and develop programs that enable rapid personnel startup and cost-effective continuous delivery of career-oriented local and centralized training.
INFORMATION TECHNOLOGY CLIENT SERVICE DELIVERY Joined Accenture (Arthur Andersen, LLP) in Chicago in 1984. Established career in Application Program solutions and Technology Services spending 26 years developing and delivering business application solutions for Accenture clients, primarily in the discrete manufacturing (Products) and Financial Services industries. CV available upon request.
Leadership Partner for Accenture’s Financial Services Solution Center in Chicago, a 150 person organization that specializes in component and net-centric solutions, Capability Maturity Model Level rated development and distributed/off-shore delivery capabilities for Accenture’s global Financial Services clients. Responsible for coordinating and directing overall operations and initiatives for the Center including Delivery Excellence, technology infrastructure, knowledge management, financial management, and space/logistics.