Sacramento, California, United States
Barry is a customer services and operational leader with over ten years of experience in the aviation industry, managing diverse and high-performing teams across various departments. He is currently a Manager at United Airlines, where he oversees the day-to-day operation with safety, quality, and customer satisfaction as his top priorities. Barry has a proven track record of delivering operational excellence, developing leadership talent, and fostering a culture of inclusion, diversity, and equity. He has successfully led and implemented multiple projects and initiatives, such as the deicing operation transition, the leadership development training curriculum, and the new hire evaluation process. He holds certifications in Lead Environment Coordinator, Ground Security Coordinator, and Complaint Resolution Official. Barry is passionate about creating positive and memorable experiences for customers, employees, and business partners.
Leading a group of stellar professionals at SMF.
Manage a diverse group of aviation leaders. Ensure the success of the day-to-day operation with safety as our number one priority, exceed all metrics and ensure the highest level of customer service.
• Oversight and accountable for over 20 Managers on Duty (MODs/Shift Managers) for Baggage, Customer Service, Ramp Service and Tower Operations. • Ramp Department Management with special assignments and the leadership development program of all DFW AA Regional (Envoy/Eagle) leaders. Departments of oversight for leadership development includes Hub Administration, Hub Control Center (Tower), Baggage Service, Ramp, Passenger Service, Training and other management. • Senior Manager of Leadership Development Training Curriculum and New Hire Evaluation Process creator for AA Regional DFW. • Ensures operational success and compliance by exceeding metric goals above all championing safety. • Direct management oversight for various levels of management and over 1,700 fleet service clerks for AA Regional (Envoy/Eagle).
• Managed diverse ACS departments to include customer care, ramp operations and airport workforce management. • Trained and developed new Customer Service Managers as their mentor in diverse departments. • Vacation Relief Manager on Duty to oversee the total operation of management and unionized work members on duty. • Deice coordinator helped instituted training and help transition the deicing operation from a vendor business partner to our delegation. • Trained and developed managers in the Ramp Control Center which oversaw ramp staffing and the baggage transfer (ABR) department. • Assisted Station Compliance Coordinator with areas of accountability from developing FAA security sheets audits and key audits. • Oversaw plenty of diverse projects and reported to senior leadership for the stations improvement.
• Effectively lead a team of managers, supervisors, lead agents and agent workgroup to include vendors. • Oversee special projects to promote team unification and develop future leaders. • Administrative duties diversities and implementations of adjudication/mitigation processes of non-compliant items. • Create a customer friendly operation and ensure the operational success to ensure customer satisfaction while upholding policy. • Provide innovation to promote operational success and ensure all performance metrics were met/exceeded. • Management Sponsor and Station Founder of the first Inclusion Circle among the EBRG’s (Employee Business Resource Group) for American Airlines.