Plano, Texas, United States
I believe in two simple principles: Question Everything, Never settle. For more than 20 years, I’ve led Workforce Management and Operations across complex, high-volume environments in financial services—driving performance, scalability, and measurable business impact. My focus has always been the same: aligning people, processes, and data to deliver better outcomes. Throughout my career, I’ve built and transformed WFM functions from the ground up—leading capacity planning, forecasting, real-time operations, and analytics to support thousands of employees across multi-channel environments. This work has resulted in significant operational improvements, including hundreds of millions in cost savings, large-scale staffing optimizations, and sustained performance gains. But what drives me most isn’t just improving systems, it’s helping people perform at a higher level. In addition to my professional role, I am a Gold IBO with Common Sense Wellness Worldwide, where I focus on helping individuals take ownership of their health, mindset, and financial future. Through this work, I provide access to wellness solutions and personal development programs—including Choose to Win training by Tom Ziglar—focused on building discipline, consistency, and long-term success. This organization has lead me to focus on helping others “Go Make Someone’s Day Better”! The more people you help, the better your organization, group, company, or yourself will be. Whether leading large-scale operational transformations or working one-on-one with individuals, my mission is consistent: help people improve, scale, and win—personally and professionally. Because at the end of the day, success isn’t just about performance metrics— it’s about impact. So wherever I’m working, whatever I am doing, my focus is to positively influence the lives to 10,000 People. I live it daily: Go make someone’s day better. https://commonsense.fluid.app/my/jcbarneck
Empower individuals to improve their health, mindset, and financial future through wellness solutions, personal development training, and relationship-based leadership focused on long-term growth and impact.
Strategic financial services leader with extensive experience in fraud risk management and operational excellence. Skilled in developing robust strategies that enable seamless business transactions while minimizing risks. I excel in crafting both technical and non-technical solutions that enhance member experiences and ensure compliance with regulatory standards. My approach integrates advanced techniques with proactive risk management, aligning operational activities with corporate missions and objectives to safeguard assets and member trust. I am adept at building and leading teams, driving their development, and ensuring best-in-class performance aligned with strategic business plans. Collaboratively, I work with business partners to forecast potential losses, devise effective controls, and implement initiatives that support our members. My leadership extends to optimizing product channels and functionalities, balancing innovation with risk mitigation. I am committed to leveraging data to develop key metrics and report on trends and industry developments, continuously improving practices and guiding executive decisions. I strive to foster environments where safety and efficiency coexist, enhancing the overall integrity and success of financial operations.
Spearheaded the evaluation of potential workforce management solutions for the organization, with focus on significantly enhancing operational efficiency. Led comprehensive reviews and documentation of existing WFM processes, culminating in a unified software solution that will streamline operations across various departments. Partnered effectively with senior executives to align workforce strategies with business objectives, outlined and documents their requirements for the future, demonstrating strong leadership and stakeholder management skills.
Managed global workforce scheduling, forecasting, and capacity planning for internal and outsourced contact center operations supporting Customer Service, Fraud and Security, Wealth Management, Collections, & Compliance and Dispute resolution. Implemented innovative planning processes and tools, contributing to substantial cost savings and operational efficiencies. Enhanced data analytics capabilities, leading to improved decision-making and strategic alignment with business needs. Executed a plan that Reduced BPO Staffing numbers by 250 FTE, managing productive hours and proper scheduling and occupancy. Increased visibility into intraday forecasting and performance for outsource group management.
Oversaw all aspects of contact center workforce planning, from daily forecasting and scheduling to real-time adherence monitoring supporting Customer Service, Fraud and Security, Loan and Mortgage Services, and Collections. Led the design and implementation of strategic workforce initiatives, including the adoption of new digital tooling and transformation programs. Developed and managed key performance indicators and metrics, using data to drive decisions and improve consumer experience and business results.