Baris Usta

Senior CSA at Microsoft

Türkiye

About

As an experienced professional, I bring a wealth of expertise in technical analysis, software architecture, and enterprise solution development. My passion lies in client/server design principles and business-to-business communication architectures. Specialized Skills: - GitHub Copilot: Effective usage of AI Assistant for improve productivity and code quality. - Azure Kubernetes Services (AKS): Proficient in orchestrating containerized applications and driving application modernization. - IIS Administration: Experienced in managing and optimizing Internet Information Services (IIS). - .NET Performance Tuning and Optimization: Skilled at fine-tuning .NET applications for optimal performance. - Debugging and Troubleshooting: Adept at diagnosing and resolving complex issues within .NET applications. - DotNet Core Framework: Familiar with the latest advancements in .NET Core. - C# Programming Language: Proficient in crafting robust C# code. - BizTalk Design, Development, and Administration: Accomplished in orchestrating seamless integration solutions. - SQL Server: Well-versed in SQL Server 2008 and 2012. - ASP.NET and .NET Core: Experienced in both ASP.NET versions and .NET Core. - Win10 Style Application Development (UWP): Skilled in creating modern Windows applications. - TFS-ALM and Azure DevOps: Proficient in managing application lifecycles. - ASP.NET and IIS Health Check: Ensuring the health and performance of ASP.NET applications. - Application Dump and Performance Analysis: Expertise in diagnosing bottlenecks and enhancing efficiency. - Performance and Load Testing (Visual Studio): Conducting rigorous testing to validate application performance. - .NET Code Review: Providing valuable insights through code reviews. As a Microsoft Certified Trainer, I’ve conducted workshops on the following technologies: - Win10 Style Application Development - IIS Troubleshooting and Administration - Advanced IIS Optimization and Best Practices - BizTalk 2013 Administration - Application Development with Containers - Best Practices for AKS (Azure Kubernetes Services) Throughout my career, I’ve delivered workshops and provided customer support across various regions and countries, including Turkey, Sweden, Norway, North Ireland, Albania, Greece, South Africa, Kuwait, Lebanon, Nigeria, India, and Saudi Arabia. I’ve been a proud Microsoft full-time employee since March 2012, contributing to innovative solutions and fostering technological excellence.

Experience

  • Microsoft (14 yrs 4 mos)
    • Senior Cloud Solution Architect
      Jul 2023 - Present · 3 yrs

      Technology Leader and Cloud Solutions Expert I provide technical leadership for various cloud-related projects, offering guidance, leading technical discussions, designing cloud solutions, and ensuring their successful implementation. I actively engage with customers to understand their needs and deliver tailored cloud solutions. I conduct workshops and training sessions to enhance customer knowledge and skills, covering topics like Kubernetes Technology, Application Development on Containers, Production-Level Application Debugging, and Effective Use of GitHub Copilot. Collaboration and teamwork are key to my approach. I work closely with colleagues and other teams within the organization, participating in meetings and sync-ups to discuss project progress, tackle issues, and align with overarching goals. I am experienced in incident management related to cloud services, including investigating, mitigating, and resolving incidents. I handle ICM alerts, prioritize mitigation efforts, and ensure incidents are resolved or transferred appropriately. My focus is on continuous improvement in customer service and our delivery portfolio. I identify opportunities for business enhancement, increase customer satisfaction, and drive service delivery opportunities. Areas of Expertise: - Kubernetes and Container Technologies - Architectural Design and Analysis - .NET / Dotnet Framework Dump Analysis - Problem Troubleshooting and Remediation - Performance Tuning and Optimization - Effective GitHub Copilot Usage Workshops - Azure AI Services Appliance and Usage - IIS and BizTalk Workshops With this experience and expertise, I deliver high-quality, scalable, and reliable solutions to my clients.

    • Principal Customer Engineer
      Sep 2021 - Present · 4 yrs 10 mos

      Results-driven professional with repeated success in guiding IT projects from start to finish, managing technical support operations and introducing new technologies to promote operational efficiency. As an experienced instructor, performed more than 50 in class and online workshops in different countries.

    • Senior PFE / Development
      Mar 2012 - Present · 14 yrs 4 mos

      Proactive customer support on development to premier Microsoft customers including workshop deliveries.

  • IBTECH (9 mos)
    • Expert Designer - Team Leader | Corefront Treasury/Cash Management
      Jul 2011 - Mar 2012 · 9 mos

      Cash Management and Treasury GUI development group leader including 6 programmers.

    • Expert Designer | Corefront Treasury/Cash Management
      Jul 2011 - Mar 2012 · 9 mos

  • Application Developer-IT Specialist at AKBANK IT - Software Development
    May 2007 - Jul 2011 · 4 yrs 3 mos

    Development in .Net & Biztalk Platforms Online invoice inquiry, payment applications and related reconciliation processes development on Biztalk 2006. Reporting interface development for CCF framework used in branches using SQL reporting services. E-Government application development on Biztalk 2006. Donation system application development on Biztalk 2006. Counter reload application development for national gsm operators like Avea, Vodafone and Turkcell on Biztalk 2006. Private banking account information application development on Biztalk 2006. CitiPayment and CitiAxess applications development which let Citibank customers to use Akbank branches and ATMs on Biztalk 2006 and .Net 2.0 environment. Question of the day and quiz pop-up applications development which let the Akbank human resources department to examine employees abilities about their reponsibilities using Asp.Net. Biztalk CTC adapter development which enables Biztalk processes to start transaction(s) on Host system on Biztalk 2006.

  • YKB (4 yrs 11 mos)
    • Application Developer -Analyst
      May 2004 - May 2007 · 3 yrs 1 mo

      Development in .Net & Biztalk Platforms After YKB and Kocbank integration previous YKB Biztalk applications were reworked from DB2 platform to Oracle platform. Corporate banking applications development on Biztalk 2004 like Electronic Cheque System and Electronic Account Information System. Customer information services including email and fax development using Html, XML, CSS, MSSQL Server, COBOL ve JCL. "Benim Param" - Retail banking application development on OS2 platform using C. WorldCard credit card extraction application development on DOC1 document control environment.

    • Software Developer (Analyst)
      Jul 2002 - May 2006 · 3 yrs 11 mos

  • Alcatel Teletas (3 yrs 2 mos)
    • Firmware Engineer
      Jul 1999 - Jul 2002 · 3 yrs 1 mo

    • Electronic Payment Systems Firmware Engineer
      Jun 1999 - Jul 2002 · 3 yrs 2 mos

      D5 PayPhone System Realtime operationg system development that runs on D5 PayPhone device. ChipCard test application development using Borland C++ POS (Point Of Sale) System Product developed using C language. ISO 8583 messaging standart was implemented. IBM SDLC communisation standart was implemented for provision process. MMI (Man Machine Interface) development for device tests. ANSIX 9.X Secure Pin Authorisation Standart was implemented for chipcard authorization.