Greater Melbourne Area
Services and solutions professional with a demonstrated career history of business analysis, project management, systems integration, leadership and management, software development, systems support, user testing and design. Proven track record of effective management of IT systems in automotive financial services, working dynamically with internal, external vendors/clients, onshore-offshore and remote teams to bridge the gap between IT and the business. Positive and dedicated team member focused on continuous improvement and service delivery, skilled at aligning the team’s tasks to defined business objectives. Passionate, flexible with the drive to deliver on the range of IT and business analyst projects. Highly motivated, committed to making a difference and ability to walk the GEMBA with empathy and put myself in other’s shoes.
• Managed project delivery and system software improvements across the business units, inclusive of local and global IT projects, multiple software vendors with management of x2 direct reports. • Collaborated with the business improvements team and offshore vendor teams on system enhancements, system integration points and application fixes. Stabilised systems, improved performance delivered end-to-end IT projects using SDLC Waterfall and Agile Methodologies. • Instrumental in setup and roll out of local/global PMO policies, procedures and processes across IT and the business. Established core policies, processes and procedures to streamline, control, prioritise, schedule, measure and track projects.
• Developed system enhancement and provided systems support for Aftersales systems for NMA, NNZ and Renault Australia with management of x2 direct reports. • Supported business systems for the parts/service automotive operations. Led and managed highly configurable warehouse operations and systems integration projects, dealer business systems, local suppliers and global systems. • Deployed Aftersales global hub and spoke system for Australia and New Zealand. Oversaw system and business supply chain process changes for streamlined parts distribution to dealers saving on freight costs and headcount.
• Provided project leadership, managing systems support projects for NMA, Renault and NNZ with x2 direct reports. • Led the implementation of NMA’s vehicles system into Nissan New Zealand. Supported local staff dealing with change and resistant to new global systems direction and initiatives. • Introduced B2B technologies via system integration with compound distribution companies, global systems and SAP financials.