Heemstede, North Holland, Netherlands
Experienced Customer Success Account Manager with a demonstrated history of working in the computer software industry. Skilled in Service Delivery, Managed Services, Enterprise Architecture, ITIL, and IT Service Management. Strong operations professional with a Bachelor of Science (BS) focused in European Studies from Universiteit van Amsterdam.
The role of Service Delivery Manager is all about service delivery management. As the conduit between my customers and MS's global resources, I manage relationships with clients, their relationship with MS's technology and a range of activities related to improving the operational health of their IT. The value the SDM (Technical Account Manager) brings to Microsoft is increased customer satisfaction, reduced support costs, and the awareness needed around product improvements. Within the Public Sector team I am also responsible for the overall compliancy of the NL sub.
Responsible for the delivery of an Outsourcing customer.
Worked on a small project for an Outsourcing customer, setting up 3rd party contracts.
I was responsible for NL Service Management of an International Outsourcing customer.