Hamilton, Ontario, Canada
- Supported clinical workflow of medical secretaries and hospital staff during Go-Live of EHR implementation (Cadence/Prelude, Optime) - Maintained communication and accessibility between support staff, SuperUsers, and hospital staff - Documented and troubleshooted end-user and digital workflow inquiries daily (ie. navigating the software as needed for patient registration, appointment scheduling, test ordering, managing pre op consultation, and providing problem resolution to any bugs or feature implementations)