Istanbul, Istanbul, Türkiye
Promoted to Senior CRES, expanding my work from Turkey to cover the Balkans and Greece—managing complex escalations across a rapidly growing region. I lead cross-functional resolutions by aligning Legal, Service, Sales, Operations, and Finance perspectives to deliver balanced, customer-centric outcomes and projects. Passionate about operational integrity and continuous improvement, I empower local field teams, analyze asset performance, and proactively identify corrective actions to ensure compliance, accountability, and exceptional customer experiences for Türkiye, Greece and Balkans. A strategic thinker with strong analytical, contract, and project management skills, I thrive in dynamic environments—driving results under pressure while maintaining Tesla’s standards of excellence.
In my role as a Senior Customer Success at Volt Lines in Istanbul, Türkiye, I excelled in account management by building strong relationships with key stakeholders, providing tailored solutions to meet customers' business goals, and proactively identifying opportunities for customer success.
I lead high-performing teams in Turkey and Poland, driving exceptional customer experiences across one of Amazon’s most dynamic regional markets. I champion a culture of customer obsession not just within our own network, but as a standard for business partners across the region — turning complex customer challenges into systemic improvements. My role centers on empowering teams to resolve the most intricate customer issues with empathy, speed, and precision. By leveraging the customer’s voice as our North Star, I guide teams to identify root causes, influence product and process changes, and implement lasting solutions that prevent recurrence. I collaborate closely with cross-functional partners — from tech and operations to legal and logistics — to drive end-to-end improvements that enhance CX, reduce escalations, and strengthen trust. From scaling team capabilities to embedding continuous improvement frameworks, I focus on building resilient, agile teams that thrive under pressure and deliver results. Leadership isn’t just about managing people — it’s about inspiring them to own outcomes, innovate beyond the playbook, and become ambassadors of excellence.
- Leading the PL (Poland) and TR (Türkiye) ECR Team that manages egregious inquiries from corporate executives including CEO, VP, Country Manager, Directors. - Provide critical support to Amazon Legal Departments. - Structure and improve escalations' management from customers. - Identify and analyze issues, patterns and trends in customer escalations.
ECR acts as a role model for customer obsession for not only the Amazon network but also for our business partners as well. ECR resolve the most complex customer issues and use the customer’s voice as our compass to identify the root cause and create lasting solutions for the defects in our systems and processes. The team partners with the broader business to drive improvement, taking proactive measures to ensure the best CX.