Tacoma, Washington, United States
Hello! My name is Bao Ngan Doan (she/her). I hold a Bachelor's degree in Geography: Data Science, with minors in Informatics and Business from the University of Washington. Throughout my academic journey, I have gained valuable skills in data analysis, various programming languages, and strategic decision-making. Alongside my studies, I actively participate in the Vietnamese Eucharistic Youth Movement, where I have developed leadership, teamwork, and teaching skills. In addition to my academic and extracurricular pursuits, I have a strong background in customer service and management roles. These experiences have sharpened my interpersonal and communication skills, enabling me to collaborate effectively with diverse teams and deliver the best experiences possible. As a first-generation college student from a low-income background, I hold a deep commitment to giving back to my community and creating opportunities for others.
• Promoted to Shift Manager within 10 months based on strong performance, reliability, and leadership • Onboarded and trained 15+ new employees, improving workflow efficiency and consistency of customer service • Oversaw daily operations serving 150+ customers per shift, including POS systems, inventory coordination, and opening/closing procedures • Resolved customer and operational issues in a fast-paced environment while maintaining service quality
• Advanced to Shift Lead role with responsibility for staff coordination, scheduling support, and shift oversight • Trained 5+ new staff members in service workflow, equipment use, and beverage preparation • Managed customer orders, food service, and payment processing with a strong focus on accuracy and efficiency