Istanbul, Istanbul, Türkiye
Experienced Management Consultant with a demonstrated history of working in the banking industry. Strong consulting professional skilled in Business Planning, Project Management, Change Management, Business Development, Credit, Executive Development/training Programs and Strategy. Strong analytical, problem solving, communication and team management skills,
Select projects include: • Part of McKinsey Academy İstanbul; designed, built and executed client learning programs; designed learning journeys, prepared modules and content material for client workshops by customizing knowledge and expertise to client settings; led workshop/ training preparation efforts; instrumental in preparing proposals for learning and development projects • Prepared strategic business plan and road map for international expansion (Turquality report) for an automotive company • Prepared "McKinsey Women Matter Turkey Report" in cooperation with TÜSİAD: analyzed the results of surveys from 102 leading companies to assess women representation in workplace; presented findings by benchmarking and proposed recommendations to mobilize companies to adapt diversity and inclusion programs to shape Turkey's gender equality agenda in the workplace • Prepared “Internet Entrepreneurship and e-commerce” report for Turkey; part of a team of strategic consultants on an extensive project for Ministry of Development, focused on renewing information society strategy; led the sub-project for e-commerce; carried the necessary research and analysis and prepared reports on e-commerce and internet entrepreneurship
Provided analytic, strategic and directional support on entrepreneurship activities and consulting projects including: • Responsible for designing a transformation program for a manufacturing company of a conglomerate to turn around operations and improve financial results; prepared presentations to top management to enable decision making • Provided knowhow, guidance and senior review support to a team from a strategic consulting company on a project carried out for a financial institutions company • Responsible for feasibility analysis and financial modeling for family agriculture business during founding period; renewing analysis for new investments and business decisions
Established and led a ~70 people Unit to monitor retail credit portfolio (small business loans, personal loans and credit cards) effectively and efficiently to minimize delinquency and write-offs; reviewed and revised business processes; initiated development of necessary reports to track daily/monthly/quarterly performance • Created a high performing team by personally recruiting over 30 employees in 5 months and ensuring on-the-job training and development • Led and coordinated collection efforts for delinquent personal loans/cards customers: revised parameters for Collection System, reviewed performance and results and developed recommendations to improve efficiency, effectiveness and quality; managed design and implementation of “delinquency reminders” through alternative delivery channels • Established and coordinated loan restructuring processes for small business and personal loans and credit cards • Continuously reviewed and evaluated collection, restructuring and write-off results to identify reasons for any variances to plan and to change policies and processes if necessary • Initiated and led early warning analysis for small business customers to identify potential default cases and to proactively minimize risk and exposure • Ensured development and implementation of various system and business projects to improve collection, monitoring and restructuring processes
Headed strategy and business development for the Hospital Group. Developed and implemented business projects in different functions by leading a team of business analysts. Assumed leadership in marketing, operations, MIS and customer service projects to support business growth. Initiated business analyst recruiting to carry out projects; became in charge of recruited business analysts. Significant achievements are: • Established segmentation of hospital revenues by customer type, medical division and service type; results were used in strategic decision making and investments for the Group • Developed growth strategy, including detailed recommendations on where to grow (location analysis) and how to grow (what type of partnerships and what level of service) • Carried out sponsorship negotiations and established partnerships with different companies (shopping malls, hotels, transportation companies) to increase Memorial’s brand awareness and attract new patients; initiated marketing and promotion efforts to companies’ customers • Led design and implementation of Key Performance Indicator Reporting to track daily/monthly business and operational performance • Initiated efforts to redesign customer information file; established control mechanism to improve customer information entry quality
• Provided banking expertise and know-how to consulting teams especially in retail/small business banking and credit cards • Led and managed the professional development processes for consultants, covering recruiting, orientation, staffing, training, performance appraisal and feedback, career development, mobility • Managed consultants’ utilization; cooperated with accounting to monitor and control office revenues • Headed the Research & Information professionals, infrastructure and processes: supervised and coached research analysts as they provided research assistance to consulting teams; created a high performing team earning superior feedback from teams • Led recruiting, performance appraisal, feedback and compensation processes for research analysts; managed department utilization, budget, and economics
Consulted major financial institutions in Turkey and Europe and large companies in telecommunications and retail sectors. Focused on strategy, new business development, organization, and operational improvement issues. Managed teams, diagnosed problems, conducted analyses, developed conclusions, and presented recommendations to client senior management. Demonstrated leadership in problem solving, project management and client management. Proactively took on responsibility for office initiatives including business analyst recruiting, new hire orientation, and recruiting for R&I. Select achievements: • Developed a card-based new business line for a leading bank, including strategy and implementation phases • Set strategic direction for profitable growth for a universal bank as a result of detailed profitability analysis and initiated a comprehensive change program; developed strategy for a new business line in banking • Developed growth strategy for an insurance company covering life, non-life and pension funds businesses • Proposed recommendations for pan-European securitization for a consortium of major European banks • Reorganized a private bank to create a customer-focused organization • Restructured the distribution network of a bank in line with the new organization structure • Designed the concept and tools for a new performance management system • Assessed business portfolio and identified growth opportunities for a conglomerate • Developed growth strategy for a major retailer, focusing on category profitability and exploring new channels • Developed the sales strategy and established a dealer network for a mobile phone operator