Hyderabad, Telangana, India
Managing a Team of 5. Coordinating with stakeholders IT Team for any IT related issues in the process. Responsible for IDFC FirstBank Customer Support, Maruti Suzuki Customer Support, Flipkart Customer Support and Zomato Process users’ systems. Responsible for managing active directory services, managing and implementing group policies as per the client requirement. User account management using Azure AD (user creation, access control, password resets). Maintaining and troubleshooting of Servers, Desktop and Avaya Products and Cisco Product, L3 & L2 Switches & Routers. Secure remote access and troubleshooting using PuTTY. Installing and Configuring the User’s required software on the client systems. Troubleshooting LAN, Intranet Problems. Maintaining domain systems. Configuring various mail clients like Outlook Express, MS-Outlook 2013 and O365. Maintaining Desktops, Laptop, Network Device, Avaya Hard Phones and Headsets Inventory for Hyderabad Centre. Managing Palo Alto Antivirus Console, Monitoring antivirus updates on all the workstations. Managing BigFix Console, Monitoring Windows Patches updates on all the workstations. Coordination with India NOC Team and VDI Team for any IT issues. SPOC for NT ID Tracker, Domain ID Creation or Deletion, IT Infrastructure Inventory.
Coordinating with stakeholders IT Team for any IT related issues in the process. Responsible for Idea Customer Support, BSNL Customer Support and ACT Process, ICICI Process users’ systems. Responsible for managing active directory services, managing and implementing group polices as per the client requirement. Maintaining and troubleshooting of Servers, Desktop and Avaya Products and Cisco Product, L3 & L2 Switches. Installing and Configuring the User’s required software on the client systems. Troubleshooting LAN, Intranet Problems. Maintaining domain systems. Taking backups and restoring backups. Configuring various mail clients like Outlook Express, MS-Outlook 2003, 2007, 2010 and 2013. Maintaining Desktops, Avaya Hard Phones and Headsets Inventory for Hyderabad Centre. Managing Symantec Antivirus Console, Monitoring antivirus updates on all the workstations. Managing WSUS Updates as per INOC Team Norms. Coordination with India NOC Team and US NOC team for any IT issues with the International & Domestic process. SPOC for Inward and Outward Tracker, IT Infrastructure Inventory. SPOC for Headset Management for South Region (Hyderabad, Vijayawada, Bengaluru, Chennai and Trivandrum). SPOC for BSNL Process IVR Offers.
Installation of Windows Operating systems. Solving Computer Hardware, Printer, Networking, and virus Problems. Assembling, de-assembling of systems. Software installations. Maintaining and troubleshooting of Servers, Desktops, and Laptops. Attending service calls and rectifying the problems of various customers at the user end. Configuring various mail clients like Outlook Express, MS-Outlook 2003 & 2007. Troubleshooting LAN Problems. Maintaining domain systems. Assisting clients over the phone for installations of laptop drivers, scanner drivers and operating process.