Ouagadougou, Centre, Burkina Faso
Telecommunications/Information Technology Engineer with a working history on multivendor VAS, MFS, applications and cloud/virtualization platforms. Skilled in testing, operation and maintenance, incident management, scripting, system and database administration, project management, support and managed services. Self and fast learner, i am focused on customer satisfaction and goals achievements.
• Guide pre-sales opportunities, develop solutions, understand customer requirements, and convert them into solutions that match customer requirements. • Dept insight into local ICT technology trends, analyze market requirements of local market and neighboring countries, and take charge of/participate in the development of local channel solution sales strategies. • Responsible for the high touch of customers at the technical/CXO level. Drive customers to invest in ICT and explore opportunities through business and system analysis. • Participate in project operations, develop solutions, understand industry customer requirements, and provide solutions. • Allocate resources based on the target, organize relevant resources within the company, and ensure the achievement of the sales target.
• Install, Integrate, commission the network nodes under ECW / EWP solution. • Perform Support function to resolve customer requests and trouble tickets. • Support Business Analyst and Solution Architect for new requirements and design changes and report progress of assigned activities to the respective CPM. • Understand technical requirements as specified in the Solution document. • Perform ECW Integration and configuration changes activities within approved change window. • Prepare test cases in consultation with Solution Architect / BA & Conduct Integration tests with 3 PPs. • Daily single Customer Complaints handling and Customer Care issues. • CAB participation & Change Coordination between 3PP & GNOC. • UAT / SIT result sign off. • End to end issue handling and coordination with GSC. • Internal & external Audit handling.
• Day to day Cloud (openstack+ NOKIA CBMS) administration and maintenance • Applications onboarding and customers and developers support • Technical propositions documents redaction • Commissioning and administration of servers and applications • Team and incident management
• Network Operations Center (NOC) environnent establishment and understanding • Level 2 support and supervision Team coaching • Cloud Administration (Redhat Openstack/ Cloudband) • Backup and restoration of UVMs • Incident and change management, preventive maintenance • System Administration, applications’s VM under Red Hat • Handling customer’s technical queries on G-Cloud’s applications • Operational documents redaction and reporting • NOKIA’s charging solution (Surepay SP18.3) Trainings Service description and provisionning, Surepay architecture,bundle and tarif plan configuration, Decision Graphs, Virtualization, convergent charging solution, CDR Post processor overview, STS overview, MCAS introduction