Zurich, Zurich, Switzerland
Having participated in building a healthcare company from zero to the extent of welcoming 10+ international clients per week, I learned to tackle a complex task list of providing excellent customer service, managing business operations, logistics, sales and an office at the same time, and succeeded in holding a team of strong characters together. In my next role as a Production Operations Specialist and Quality Manager at once, I maintained and improved the Quality Management System of a Swiss healthcare company, managed the lifecycle of 200+ documents, took care of error and complaint management, and organized and optimized the production processes as well as trainings. In my current role, I work as a quality manager in the Zürich office of a multinational logistics company. I am specialized in pharmaceutical products and GDP regulation. I strive to discover and eliminate errors in processes in order to increase process efficiency and improve product quality. My friendly, reliable, empathetic, flexible and calm personality with an eye for small details, good conflict resolution skills and sense of humour makes me a valuable asset to any organization aiming to improve the quality of its products and services. Feel free to reach out and connect.
• Quality Management System Software Administrator: Configured and developed the structures (groups, tags) of Qualio and maintained it by managing and supporting 300+ employees. • Document Management: Created document templates and 30+ work instructions, updated and controlled the lifecycle of 200+ documents. • Trainings: Created and managed training plans, trained the production staff. • Error Management / CAPA / FMEA: Created and maintained a tracking system to identify errors, root cause analysis, developed corrective measures, optimized processes, work instructions and training materials for continuous improvement. • Complaint Management: Case analysis and controlling in Salesforce, solved 10+ issues daily between departments (production/lab, retail, shops). • Organized and adjusted the production processes based on the number of orders and available staff, monitored and controlled the workflow, the product quality and the sending. • Troubleshooting: Supported the production teams in solving system and process failures and developed digital solutions in production operations (industry 4.0) with teams and partners to solve bugs and enhance operational effectiveness. • Assisted department heads in production- and quality-related questions and guided them in complying with regulatory requirements.
• Order Management: ordered essential materials for the production process. • Compiled weekly and monthly reports and KPI presentations in order to monitor the performance and efficiency of the team.
• Client management: Assisted 300+ international clients by solving all their problems. • Sales management: Created 500+ treatment plans with prices, consulted and negotiated them with customers. • Logistics management: Arranged appointments, travel, transfer (cut costs 25% by hiring a better company) and accommodation (negotiated a 20% discount for clients). • Improved work efficiency, productivity by creating and updating an online spreadsheet of client-related data, and by coordinating the work of colleagues and partners (dentists, assistants, dental technicians, couriers). • Collaborated with four international partners to develop sales, operating procedures and client relationship.
• Supported the sales team by processing orders, emails, calls, customer queries, patient coordination, scheduling appointments. • Reduced marketing costs by editing website content. • Office Management: Administered documents (data maintenance, documentation, invoices). • Order Management: ordered materials.
• Attended to committee meetings (EMPL, LIBE, PETI). • Reported to the Member of the Parliament.