Erkrath, North Rhine-Westphalia, Germany
Multilingual operations manager with over 14 years of professional experience in the D-A-CH region. Skilled in Customer Service, Operations Management, Account Management and Event Management. Considerably contributed to the successful opening and operation of a small design self check-in hotel in 2016 including the implementation of new PMS, definition of daily operation processes and installing IT infrastructure. He helped optimise the customer service structures of one of Switzerland's largest online wine and spirits retailers incl. German market (e-commerce) in 2021. Recently supported customer service and operations of SURU. A young company specialized in water damage prevention in the smart home devices, sanitary and home insurance environment. Fluent in German, English and Hungarian. Limited working proficiency in French. Winning personality with „Graduate Degree of Hospitality Management“ from the College of Hospitality Management Salzburg (AT). Based in Düsseldorf area, Germany.
Customer Support (B2B/B2C) and optimization of related processes for Switzerland and Germany.
Taken courses (excerpt): skills portfolio, network successfully, leadership and coaching, communication for networking, project management and more
Jan - May 2020 Supporting family business and relocation Jun 2020 - Feb 2021 Full time Househusband with 2 infants