Pune District, Maharashtra, India
With over 16 years of distinguished experience in the IT industry, I currently serve as a Senior Project Manager for Release Engineering in Risk Quantitative Solutions at SAS, a leading multinational company specializing in analytics and AI software. My career reflects adaptability and expertise, supported by certifications such as Leading Safe 6 and PRINCE2 Foundation and Practitioner. As a leader, I have successfully driven the delivery of exclusive products across various business areas, including Regulatory Capital Management, Risk Modeling, Credit Scoring, Banking Payments & Messaging, Telecom Mediation, Billing, CRM, and Datacenter automation. Key leadership achievements include: Strategic Portfolio Management: Managed multimillion-dollar ($5M-$45M) portfolios, ensuring successful project outcomes. Team Development: Implemented strategic hiring and training initiatives, enhancing team capabilities and increasing margins by 30%. Resilience and Execution: Led efforts in driving resilience through BCP (Business Continuity Process) solutions and executing complex deployment projects. Collaborative Partnerships: Fostered strong relationships with sales teams and client partners, crafting compelling RFPs, SOWs, and POCs that drive business growth. In my leadership role, I have honed expertise in DevOps methodologies, tools, and processes, ensuring streamlined operations and exceptional delivery standards. I have pioneered innovative BDD automation transformations and CI/CD implementations. My proficiency in platforms like JIRA and Confluence enhances efficiency, while my strong communication, planning, and stakeholder management skills foster collaboration and alignment across diverse teams. Driven by a passion for innovation, I am dedicated to refining methodologies and practices in configuration management and software development. Each opportunity serves as a platform for continuous learning and growth, as I remain committed to staying abreast of emerging technologies and industry trends, embodying a relentless pursuit of excellence in every endeavor.
Leading agile teams as a Senior Project Manager within the Banking domain, proficiently utilizing agile methodologies like Spotify and SAFe to drive consistent results in the delivery of TietoEvry Payments & Messaging solutions. Executing meticulous planning for releases and project deliverables, overseeing the entire release lifecycle with a keen focus on projects such as TIPS, SEPA, and P27. Fostering transparent communication among diverse teams to ensure alignment and collaboration. Collaborating closely with Product Owners to refine backlog planning using advanced techniques like MoSCoW, RICE, and Weighted Shortest Job First (WSJF), maximizing value generation for TietoEvry Payments & Messaging initiatives. Applying expertise in story estimation, slicing, and refinement to facilitate velocity-based sprint planning and other scrum events tailored to the specific requirements of Banking projects such as TIPS, SEPA, and P27, while ensuring adherence to project deadlines and budget constraints. Identifying and proactively managing risks that could impact release timelines or quality, continuously improving the release process to ensure successful delivery of TietoEvry Payments & Messaging projects within the Banking sector. Ensuring alignment of release plans with project requirements and budget constraints, maintaining a careful balance between project objectives and resource utilization to optimize project outcomes. Scheduling comprehensive release readiness reviews before deployment and milestone reviews post-release, facilitating thorough evaluation of project progress and performance across TietoEvry Payments & Messaging initiatives within the Banking domain. Developing detailed implementation and deployment plans in accordance with established release schedules, ensuring seamless execution across Banking projects like TIPS, SEPA, and P27.
Oversee the meticulous orchestration of managed programs, managing budgets totaling $5 million, and allocating resources for headcount and software delivery capitalization. Lead large-scale initiatives utilizing an onsite-offshore model, demonstrating proficiency in Delivery and Client Management, and navigating various Requests for Proposal (RFP) and Statements of Work (SOW). Serve as a seasoned Project Manager, guiding agile teams to consistent success by leveraging a deep understanding of agile methodologies such as Scrum, Kanban, XP, Lean, LeSS, and SAFe. Drive release planning, project deliverables, and release lifecycle management, ensuring seamless communication across cross-functional teams delivering CRM, Billing, and Webmethods applications. Collaborate closely with Product Owners to optimize backlog planning, utilizing advanced techniques like MoSCoW, RICE, and Weighted Shortest Job First (WSJF) to enhance value generation for CRM, Billing, and Webmethods applications. Demonstrate expertise in story estimation, slicing, and refinement, facilitating velocity-based sprint planning and other scrum events tailored to the specific needs of each application. Diligently track release schedules and resource allocations, proactively identifying and mitigating risks to safeguard the scope, schedule, and quality of projects related to CRM, Billing, and Webmethods applications. Continuously refine release processes to ensure alignment with requirements and budgetary constraints. Champion thorough release readiness reviews prior to deployment and milestone evaluations post-release, orchestrating comprehensive plans for implementation and deployment of CRM, Billing, and Webmethods applications in adherence to established schedules. Lead end-to-end development teams tasked with creating automation tools pivotal for software development and deployment across CRM, Billing, and Webmethods applications, while maintaining meticulous documentation using Confluence.
Leading the Mediation Testing team to ensure seamless coordination and execution of testing activities, with a focus on Telecom clients. Introducing and implementing the KANBAN framework to enhance workflow efficiency. Validating alignment of High-Level Design (HLD) and Solution Design documents with project objectives, ensuring strict adherence to industry standards and specific client requirements, particularly in the Telecom sector. Developing comprehensive Test Plans, Test Case Designs, and Test Reports meticulously, covering all aspects of testing requirements to uphold the quality of deliverables within the Telecom domain. Efficiently managing the testing queue using JIRA, prioritizing tasks based on project timelines, dependencies, and the newly implemented KANBAN framework, thereby optimizing testing processes specifically for Telecom projects. Conducting API Testing for Mediation Initiatives within the Telecom domain to ensure the robustness and interoperability of systems. Integrating KANBAN principles to streamline testing workflows tailored for Telecom applications. Spearheading the implementation of key projects in Mediation, including VoLTE, VOBB, Hybrid Subscribers, and IoT within the Telecom sector. Ensuring their successful deployment and integration, with a strong emphasis on incorporating KANBAN methodologies to enhance project management and delivery efficiency. Writing RFPs (Request for Proposals) and SOWs (Statements of Work) to outline project scopes, deliverables, and timelines, ensuring alignment with client expectations and industry standards in the Telecom domain.
Provide round-the-clock support across various shifts (APAC/EMEA/US) to ensure seamless operation of the Bladelogic application for both Production and Disaster Recovery environments for clients. Serve as a key member of the Application Support team at BMC, specializing in Bladelogic Server Automation, a data center management application deployed on Unix and Windows environments. Handle and resolve customer and sales escalations promptly and effectively to maintain high levels of client satisfaction. Create and maintain a repository of knowledge base articles, ensuring their accuracy and relevance for external publishing, and actively participate in BMC communities. Utilize remote administration tools such as Cisco Webex meetings for efficient troubleshooting and support. Ensure adherence to Service Level Agreements (SLAs) by monitoring and maintaining service delivery standards. Implement and configure Application Servers to meet specific client requirements and troubleshoot any issues related to server functionality. Conduct thorough troubleshooting to identify and resolve issues related to the application server, ensuring minimal disruption to operations. Reproduce client-reported issues in-house to validate defects or enhancements in the product and collaborate with development teams for resolution. Install, configure, and troubleshoot issues related to RSCD agents to ensure proper functioning of the Bladelogic application. Perform hands-on activities such as creating and monitoring various jobs including Audit jobs, File deployment, NSH scripts, Snapshot, and Compliance checks. Manage Windows and Linux patching processes to ensure system security and compliance. Work with various versions of the Bladelogic Server Automation application (7.6, 8.0, 8.1, 8.2, 8.3, 8.6) to support clients' evolving needs. Configure Access Control Lists (ACL) and ACL Templates under RBAC Manager to enforce security policies and access controls within the application.
Oversee the transition of the Comptel Mediation Platform from ATOS to TechMahindra Ltd., ensuring seamless transfer of knowledge and operational functions. Facilitate the acquisition of knowledge transition for Comptel Eventlink Mediation 6 from vendors through online meetings (Cisco Webex Sessions), ensuring clarity and understanding among stakeholders. Coordinate forward shadowing activities to familiarize team members with the platform's functionalities and processes, ensuring smooth transition and continuity of operations. Lead reverse shadowing sessions at the vendor's work site to gain insights into application working details, particularly focusing on key packages such as MMD (Mobile Mediation Device), Flexus (Fixed Line Telephony), and GLAS (SOAP, VOIP, IPDR, IMS Retail, IMS Retail DDL). Ensure the successful clearing of quality gateways throughout the transition process, validating the accuracy and completeness of acquired knowledge and operational procedures. Collaborate closely with stakeholders to address any challenges or gaps identified during the transition, proactively implementing corrective actions to mitigate risks and ensure project success.