Chennai, Tamil Nadu, India
Hi, I’m Balaji G, a ServiceNow Developer at K2 Partnering Solutions and a B.Tech graduate in Computer Science and Business Systems (CSBS) from Rajalakshmi Engineering College. With 1 year of experience in the ServiceNow ecosystem, I have worked extensively in Business Analysis (BA), Quality Assurance (QA), and ServiceNow platform operations within enterprise environments. My experience is strongly focused on: • Requirement gathering and business process analysis • UAT coordination and stakeholder communication • Test scenario creation, functional validation, and defect tracking • Workflow validation, user access management, and process improvement • Supporting end-to-end ServiceNow ITSM implementations Alongside BA and QA responsibilities, I also contribute to ServiceNow development and platform customization using JavaScript, HTML, CSS, and Python. I’m passionate about bridging business requirements with scalable digital solutions while ensuring quality, usability, and process efficiency across enterprise applications.