Lausanne, Vaud, Switzerland
I am a Senior Digital Transformation Consultant with 20+ years of experience supporting public institutions, financial organisations and international bodies in complex digital and user‑experience‑driven change. Former Head of UX, I help organisations turn ambiguity into clarity by translating diverse needs into strategies, roadmaps, process models and structured requirements. My expertise blends business analysis, UX leadership, product thinking and digital governance, enabling informed decisions, value‑based prioritisation and sustainable transformation. I work at the intersection of business, IT and user experience, facilitating alignment from operational teams to C‑level stakeholders. Clients value my ability to listen, understand and structure complex problems, bring clarity in high‑stakes environments, and drive pragmatic, human‑centred and actionable outcomes.
Back from the Gartner Digital Workplace Summit in London. Interesting presentations on the digitally empowered employee and the use of consumer technology inside the enterprise.
Head of a group of Information Architects, User eXperience consultants and developers. We help our customers with the evaluation, strategy definition, design, and user-centered management of their interactive solutions. We do the following activities: benchmarking, usability review and testing, user & needs analysis, user experience design, user-centered project management, web development BA training 2015 Agile IT training 2014
The advisory application aims to support the work of wealth managers in the context of advisory mandates. It integrates all tools (order management, cross-border rules, compliance checks, risk calculation, asset recommendations, CRM, report generation) under a single user interface. Wealth managers become able to build very rapidly investment proposals that complies to x-border rules as well as legal and investment constraints. The application supports a wide variety of instruments and offers a simple and fast interface for Forex orders. The goal is to support the full process digitally from the identification of portfolios needing new proposals to the acceptance of the proposal by the client. Keywords: ADVISORY, INVESTMENT PROPOSALS, MIFID II, PRIIPS, X-BORDER, LSFIN, STEX, FOREX
After a usability evaluation of the existing application, I corrected critical usability issues in order to pacify the relationship with the users of the application and gain their trust. I then worked to progressively introduce a new UX concept. I facilitated design and needs elicitation workshops with Senior Private Bankers. I coordinated graphical design and elaborated a UI vocabulary for the application to bring consistency and ease further design and development. I re-designed in depth the customer pages and partially redesigned the account and interaction pages. I worked on an interactive KYC (Know Your Customer) page built from the CRM information. The redesign was carried out in close collaboration with private bankers and business analysts. The solution is now well-accepted and widely used throughout the Bank's offices in Switzerland and around the world. Keywords: CRM, KYC, LSFIN