Melbourne, Victoria, Australia
I lead the APAC Professional Services team at MongoDB, helping customers build scalable, high-performing applications with our technology. With a background in digital banking software engineering, I’ve worked across complex systems, guiding teams to solve real-world problems with practical, well-designed solutions. At my core, I’m an engineer - always exploring, learning, and refining. I believe the best technology is the one that truly works for people, and I’m driven to keep building, improving, and pushing boundaries to make that happen. Let’s connect if you’re rethinking systems, not just maintaining them.
Lead the professional services field delivery team in APAC, dedicated to helping our customers optimise their use of MongoDB for maximum benefit.
Played an instrumental role within the team delivering NAB's white-label credit card platform, a 'Credit-Card-as-a-Service' (CCaaS) solution. My focus was on enabling partner businesses to seamlessly issue their own credit cards, ensuring a simple and intuitive digital experience for their customers.
In my role as the Head of Digital IT at Income Insurance, I oversee the development and execution of digital strategies that enhance the customer experience across our digital channels. I am responsible for My Income APP, the lifestyle micro-insurance APP SNACK, Customer Portal on Web and our innovative Insurance-as-a-Service (IaaS) platform, HIVE, which connects insurers with end customers through digital touchpoints. Responsibilities: - Strategic Partnership: Working closely with IT and Digital business units, aligning technology initiatives with business goals. - End-to-End Oversight: Managing everything from budgeting and recruitment to the design, development, and delivery of digital solutions. - Strategic Business Advisor: Serving as a key point of contact for technology initiatives, helping to build a competitive advantage by understanding and leveraging technology opportunities. - Team Leadership: Leading the team in continuous improvement and innovation of our digital products. Achievements: - Customer Experience Excellence: In 10 months, my team uplifted Income Insurance's flagship mobile APP ratings on the App Store from 1.7 to 4.5 - Awards & Recognition: SNACK by Income won Singapore's Digital Experience of the Year - Financial Services 2022. - Innovation with HIVE: Successfully implemented HIVE, an Insurance-as-a-Service platform that connects insurers with end customers through digital touchpoints, in Vietnam and Thailand.
As the Head of Engineering at OCBC Bank, I guided a team of over 100 software engineers across Singapore, Malaysia, and China in the development of the bank's digital channel products. Responsibilities: - Leadership & Management: Leading and developing a large team of software engineers, focusing on performance, skill development, and alignment with company goals. - Technical Oversight: Ensuring quality, performance, and usability in the development and maintenance of software products. - Innovation & Strategy: Identifying opportunities for growth, implementing best practices including agile methodologies, DevOps, CI/CD. - Quality Assurance: Improving time to market and quality of software products. Achievements: - Enhanced Customer Experience: Delivered digital solutions that enhanced customer engagement, with the OCBC Digital mobile APP achieving a rating of 4.7 on the App Store. - Technical Advancements: Improved unit test code coverage, implemented automated deployment processes, and enhanced overall software quality.
As the Engineer Chapter Lead at ANZ, I led system solution design for ANZ APP Responsibilities: - Team Leadership: Leading, coaching, and developing engineers and technical analysts. - Cross-Functional Collaboration: Working with various teams for effective development, testing, and release. - Technical Solutions: Developing scalable and resilient technical solutions to meet the needs of 3.5 million registered users. - Customer-Centric Approach: Ensuring app functionality and user experience meet customer expectations. Achievements: - Award-Winning App: Achieved Mobile Banking App of the Year award in 2020. - High Customer Satisfaction: Maintained high ratings on both the Apple Store and Google Play Store.
Leading ANZ APEA wealth management and credit card Chengdu team, in charge of IT development and delivery for ANZ bank across Australia, Singapore, Japan and China.