Brampton, Ontario, Canada
Guidewire PC V10 Ace Certified Business Systems Analyst with experience in GW PC and CC upgrade to cloud. Business and Systems Analysis - Gathering of stakeholder requirements, Joint Application design (JAD) sessions, review of business artifacts, process engineering/re-engineering, use case and process flow, feasibility study , impact analysis, gap analyses, change request analysis, analysis of rating test calculators, systems and design walkthroughs with stakeholders and get sign-offs, workarounds, solution development and proof of concept(POC) for highly customized and complex requirements. Business Documentation - Creation of systems specifications(SRS), business requirements documents(BRD), wireframes ,process flows, Specifications for rating, user interface, forms, interfaces, business rules, requirement traceability matrix(RTM). Agile Methodology Expertise - Creation of product backlogs,user stories, task, Estimation,release planning, daily stand-ups, establish acceptance criteria with product owner, testing and demonstration of deliverables and receive acceptance certificate Project documents: Estimations, MS projectplans, statement of work (SOW),weekly reports, RACI matrix,Lean initiatives Testing - Creation and review of test cases(ST,SIT,UAT) for entire policy life cycle , QC/ALM for defect management,tracking and allocation. Industry & Technical Expertise – Extensive knowledge and exposure to Personal and Commercial Lines (P&C) Insurance products & services and Life Insurance software development SDLC. Strong understanding of Duckcreek PAS,Guidewire PolicyCenter, SQL, Java, HTML, JIRA, CA Agile Central - Rally, Selenium Webdriver, TestNG, Microsoft Suite (Word, Excel, Visio, Project, Powerpoint) Domain Expertise & Certifications : Guidewire PolicyCenter Ace certified, Master’s degree in Insurance(P&C, Life) and Finance, Associate in General Insurance AINS, LOMA - 280,290,301, FIII, Scrum Fundamentals Certified SFC
Projects: Guidewire Claimcenter upgrade to Cloud, ClaimCenter maintenance - Assisted with planning for the upgrade by demonstrating the features of V9 of ClaimCenter. - Estimated the time and resources needed for functional and integration testing after the upgrade. - Developed checklists for crucial integrations such as Mitchell, ARMS, Documents, XactAnalysis and reviewed them with subject matter experts, business analysts and developers for approval. - Facilitated understanding of functionalities for both Cooperators and Guidewire developers by providing demos and helping with unit testing during the upgrade process. - Conducted development testing during the development phase . - Devised test cases for major integrations (Mitchell, ARMS, Geo-code, Major events, XA, Salesforce integrations, Smartcomm, Onespan , Print, Oracle Vendor Search, Service provider search etc), as well as functional testing( creating claim , Quick claim submission, managing unverified claims flow, vendor management etc) and Comparison tests between V9 and Cloud. - Performed System Integration testing for integrations, functional tests and Comparison tests after the cloud upgrade. - Managed multiple jira’s and change requests for production support including gathering requirements, proposing solutions, creating test cases and performing tests in various regions before production release.
Projects: Guidewire to Earnix rating - Acting as a liaison between multiple stakeholders such as business, IT, vendor, rating and testing teams. - Assisted the vendor team in gathering requirements and ensured that accurate documention was created. - Oversaw code merges to earnix code branch and conducted smoke testing. Logged any identified issues found in jira . Assigned, tracked and retested jiras before handing them off to the testing team. - Organized scrum meetings and other requirement gatherings to address any concerns raised by vendors. - Coordinated with developers and teams from different projects to thoroughly analyze functionalities when existing requirements were not available. - Participated in requirement gathering sessions and technical discussions.Collaborated with technical architects and developers to design solutions that meet business needs. - Provided estimates for work that was not initially estimated but discovered later on. - Managed jira’s by conducting initial analysis and assigning them to appropriate teams or team members. - Delivered weekly status reports including identified risks, issues , blockers and accomplishments to higher management. - Developed a Knowledge transfer plan for the work completed by the vendor team and our team, ensuring a smooth transition to production support teams after go live.
Projects: Guidewire Upgrade to Cloud - Digital, Production Support Core Services - Digital -Lead digital GW Backend track for Guidewire Upgrade to Cloud from V7 for National Quote and Buy and Account Management. -Managed Project plan and time lines for key deliverables. Maintained and reviewed implementation plan with team for GO Live. -Conducted daily scrums, managed user stories and defect jira’s and Kanban board for the track. Created , analysed, assigned and tracked jira’s for the release.Updated release notes. -Created weekly status report for digital which was shared with program management. Raised risks and issues with the management. -Support Team in testing Jira’s ,reviewed test cases created by front end testing team, reviewed business requirements as and when required. -Worked with SME’s if any requirement needs to be clarified or changed and support team in implementation of the requirements . -Coordinated with front end ,Guidewire , devops and other teams to deploy in lower regions . Also performed smoke tests after deployment. -Organized and lead meetings to work on JIRA’s/issues which require input from multiple teams.Documented solution options and resources & estimates required for the solutions. -Participated in requirement sessions for new enhancements to identify digital impact. -Created Knowledge transfer plans and organized the sessions for any new digital related projects going live. -Supported issues raised during DEV, SIT ,UAT and helped during performance testing to resolve blockers. -Created guidewire tickets for the support needed from guidewire team.
Projects: Phoenix (Guidewire PolicyCenter Cloud Implementation) -Track lead and Lead BA for Configuration track handling modules like Product Model, User Interface , Underwriting rules, Authority profiles and grants etc -Facilitated implementation of Casualty ( Liability and Umbrella), Property, Inland Marine products -Worked on Financial Lines (D&O, EPLI, Fiduciary, Cyber and Crime) products implementation. -Worked with business SME’s to get product requirements in the form of Mind Map ,Visualized the Mind Maps for requirement sessions.Mind Map created during these sessions were then finalized by GW architect to convert to Product Model. -Organized user story estimation sessions with developers, QA , solution architects to collect story points before loading the stories to JIRA -Participate in regular Agile ceremonies - Sprint Planning, Organize and conduct daily scrums, Sprint review and Sprint Retrospective. -Plan user stories for sprints based on the resource capacity, groom them before sprint planning, add acceptance criteria, get PO sign-off. Create sub-tasks ,assign them to developers, BA and QA during Sprint planning and track the progress. -Bring up complex requirements in the architecture review sessions, -Provide status update and bring up risks, issues and blockers in scrum of scrums with higher management. -Organize and conduct daily requirement sessions with business SME’s, Product Owner and other required stakeholders. -Gather requirements, create requirement specifications ,review with PO and get sign-off . Also, review requirement specs created by other BA’s before reviewing them with PO for sign-off. -Organize and conduct requirement handoff sessions with Dev and QA and answer any queries raised. -Perform adhoc testing for complex functionalities, provide demo to PO before assigning them to QA. -Participate in PO review and signoff process -Conduct demo of signed off user stories -Manage defects andhHelped UAT team
Project - Zurich Insurance, UK ( 14 new Commercial Insurance products rollout) Technologies/Skills : Insurance, Duck Creek[DCT], SQL, MS Visio, MS Project, MS Excel, MS Powerpoint, MS Word, Outlook, Lotus Notes, QualityCentre[QC]/ALM Responsibilities: - Creating System Requirement Specification (SRS/BRD), System Impact Analysis documents, gap analysis documents, Requirement traceability matrix for traceability purpose of development and testing , use cases, process flows over the entire SDLC for P&C Insurance products - Prioritized and managed deliverables in product backlog , provided estimations, planned release for all backlog items based on priority and complexity, created user stories, created tasks, attended daily stand-ups, Received acceptance certificate from product owner by demonstrating user stories actual implementation - Created weekly status reports showing the status of project and risks & issues, blockers if any involved. - Facilitated JAD (Joint Application Development), requirements walkthrough, show and tells and daily clarification sessions. - Coordinating with project manager, other Business analysts, developers, testers, Quality team and Created Responsibility Assignment (RACI) matrix to define roles and degree of involvement for all team members involved in a deliverable. - Created Level 1/2/3 plans for the project and estimations, worked with the customer closely to workaround high customization requirements. - Creating and reviewing appropriate test cases and scenarios for System, regression and User Acceptance testing. - Interacting with clients/client representatives/internal teams located at client locations - understanding and solving their Business needs. - Led rating development and testing team of around 20 members for all product rollouts and worked with Product owner to get optimised rating calculators for development and testing. - Managing Change Requests cycle from understanding requirements to deployment.
Project 1: Atrium Underwriting Limited (Feb 2012 – Jun 2013) - Led maintainance and Support team of 15 members including developers and testers to manage 10 products and 30+ production releases. - Created System Requirement specific documents for change requests & test cases for all defects/tickets and also ensured accurate requirement delivery to development team. - SQL queries used to access and manipulate data in database - Estimation of effort/timelines for Change requests/Enhancements and tickets/defects. - Meetings with Client Stakeholders to clarify requirements, present weekly status reports and demos. - Created process flow diagrams, regression test cases for all Products. - Tested tickets for all releases and performed regression testing of all modules of system – Screens, Rating, Referral, Forms, Post Issuance during new product launches. - Trained new members on business aspects and client products. - Participated in estimation process for new enhancements and pitching for new project - Received “Excellency and Syntel Value Award ” award for “Contributions to the goals and objectives of BU” Project 2 - American Safety Insurance (Sep 2011 – Feb 2012) - Developed screens in DuckCreek Author. - Received training of DuckCreek platform on pages and forms modules. - Prepared SRS, SFDD, Screen Mockups and RTM as per the requirements. - Prepared Rating understanding documents. - Prepared Test cases and performed regression testing of all modules. Project 3- Internal Business Analyst Group (Sep 2011 – Feb 2012) - Designed Process Maps using Ms-Visio for: Casualty Primary (New Business & Endorsement process),Cancellation and Renewal, Auto Policy New Business Process - Prepared documents on Product Features for: Casualty primary & Excess, Commercial Property Insurance - Prepared Rating Logics for: Casualty primary & Excess, Commercial Property Insurance - Prepared Solution Component for: Dispute Prioritization Engine, Customer Contact Management Portal