Saudi Arabia
Experienced operational excellence team lead with a demonstrated history of working in the information technology and services industry. Skilled in warehouse operations, business development, auditing, customer service, and analytical skills. Strong information technology and logistics professional since 2012.
Cooking... Initiatives are in motion. As a Control Tower Specialist II, I'm currently leading process implementation and standardization: • SLA and SOP development • Centralized contractual billing systems • KPI dashboard creation for performance visibility and oversight. • Cost control through centralized monitoring. • Procurement coordination for monthly consumables • Training operational teams on contractual compliance and billing workflows Taking ownership, enabling structure, and setting the foundation for scalable performance.
• Coordinating with all the Regional Managers on backlog and future planning. • Analyzing and preparing Fuel cost reports for payment. • Working on incentive calculation for KSA. • Preparing training materials. • Supporting in accruals for CBU by preparing some accruals. • Supporting in annual budget preparation. • Arranged new vendor for renting forklifts. • Managing the fleet arrangement of KSA with the support of fleet coordinator. • Contacting vendors to arrange the urgent needs, • Brought trustworthy Supplier for rental trailer and equipment's. • Working on the Operations, Linehaul and the RTO incentive Schemes to improve their productivity. • Created Google time-sheet to manage employees’
• Controlling the Receive and dispatch of 65K shipments per day in an organized way. • Managing the daily driver issue. • Planning the daily routes in order to load balance in between the drivers. • Providing the need of trailers based on the forecast in peak season. • Controlled the fuel cost by audit and research. • Increased pallet-shelving capacity from 400 pallet to 1200 pallet capacity per day by applying few technics. • Controlled the inventory of each station by holding the pallets in linehaul warehouse and managed to control the flow by processing the earlier received pallets. • Followed up and arranged the replacement trailers if required. • Managed to plan and process the domestic pickup shipments from Linehaul warehouse directly.
• Increased the shelving capacity. • Improved the process by reducing the dispatch time of more than 120 vehicles from hours to 1 hour only. • Documenting all the procedure systematically vs physically to find out the gaps. • Saved company from compensation of million riyal. • Handling Client queries. • System auditing. (Physical vs system checking) and preventing the discrepancies. • Implemented the process and training. • Organized the operations. • Communicating, coaching and training associates on important information about products of new Clients, company policies and guidelines or any other important business . • Supervising the shipments flow • Taking lead for urgent decisions for the well-being of company. • Created Packaging guidelines for the clients
• Managing the Team of UAE & KSA. • Reviewing the UAE process to improve • Proposing a sustainable solution and building logic-based resolution. • Closing the gaps from the process. • Making sure that the implemented SOPs are being followed. • Improving the communication flow within the organization, specifically CS / AM / Ops / Tech • Testing new development in the system and suggesting the required changes.
Responsibilities: • Documenting all the procedures and then plan to improve or develop as needed. Favoring the new development. • Preventing / eliminating the gap from processes. • Investigating the shipment cycles to get the resolution. • Guiding the clients about the accurate packaging guidelines if needed. • Coaching the couriers on how they can pick up, deliver and handle the shipments if needed. • System auditing. (physical vs system checking) and preventing the discrepancies. • Assisting developers to resolve Tech issues. • Leading, coaching and maintaining the team regionally to eliminate the gaps and work along with them for improvement. • Active participation in creating strategies for automating warehouse process across KSA. • Compliance Checks on various processes' models, monitoring SOP adherence and enforcing client satisfaction. • Preparing flow charts based on the process. Analyzing data flow throughout the process • Help to implement the process and training. • Ensure regular submission of investigation reports to management. • Manage and increase the effectiveness and efficiency of Support Services, through improvements to function as well as coordination and communication between support and the business functions. • Spot checks and audit to ensure that all processes are carried out properly in the Warehouse Operations. • Apply the lean management for the process cycle. • Specifying the shipments according to their specification. • Assist with the training of new associates to ensure they have the right knowledge to carry out the tasks required. • Review and update SOPs and metrics as required. • Manage customer/client escalations and communicate with driver, customer and client where necessary.
Responsibilities • Strategically plan and manage logistics, warehouse, transportation and customer services • Keeping track of quality, Available inventory, delivery times, transport cost of fuel and efficiency • Scheduling more orders effectively to ensure the business (Fetchr) is meeting the customer’s demands and maintaining the inventory as well, • Achieving excellent customer service. And resolving customer concerns and complaints in a timely and gracious manner. • Communicating, coaching and training associates on important information about products of new Clients, and company policies and guidelines or any other important business • Arranging Calls to the customer that have received deliveries to ensure the delivery was met with their satisfaction. • Resolving any arising problems or complaints • Maintaining metrics and analyzing data to assess performance and implement improvements • Proficient in standard logistics software • Researching new technologies and alternative methods of efficiency. • Excellent analytical, problem solving and organizational skills.
Responsibilities • programming of vehicles, pulling information from GPS trackers, inspecting vehicles, route reporting, geofence and assigning technicians for device maintenance as per the agreement with Client/Customers
Responsibilities • Configuration of Van, VTP, Trunk port and Access Ports. • Configuration of Redundancy protocols RSTP, HSRP, VRRP, GLBP. • Creating ACLs based on security requirements. • Configuration of Routing protocols like, • RIP, OSPF, EIGRP, BGP, And Internal BGP. • Configuration of route redistribution, and summarization.