Noida, Uttar Pradesh, India
“As a dedicated banking professional almost 2 years of experience, I specialize in supporting credit card customers, resolving their issues efficiently, and providing excellent customer service. My expertise extends to loan services, EMIs, and credit card sales, where I have successfully sold products and offered financial solutions like loans, balance on EMI, and credit card limit enhancements. I am proficient in using CRM, SAKSHAM, and CTL software to streamline customer interactions and ensure smooth service delivery."
Recently joined Niva Bupa Health Insurance as a Relationship Manager. Passionate about customer support, relationship building, and helping people secure quality health insurance for a safer future. Supporting individuals and families with the right health coverage while ensuring excellent service, timely assistance, and strong client relationships.And Also helping customers choose the right health insurance solutions and building long-term trusted relationships.
An Assistant Manager,typically holds a supervisory role that bridges the gap between front-line employees and upper management. Here's a breakdown of the general responsibilities for my position: 1. **Team Supervision**: I am responsible for overseeing a team, ensuring that employees meet their targets, perform their duties efficiently, and maintain high service standards. 2. **Operational Management**: I ensure smooth day-to-day operations, including implementing strategies, processes, and workflows. This could involve managing schedules, assigning tasks, and troubleshooting any operational issues. 3. **Performance Monitoring**: I monitor the performance of our team, provide feedback, conduct performance evaluations, and work with Human Resources on training or development plans. 4. **Sales and Targets**: If in a sales-driven environment, I am may be responsible for meeting or exceeding sales targets. I often help with strategizing and motivating our team to achieve sales goals. 5. **Customer Service Oversight**: I ensure high-quality customer service, addressing escalated customer issues, and providing solutions.I act as a point of contact for complex inquiries or challenges that front-line staff can't resolve. 6. **Reporting and Communication**:I regularly report performance metrics to upper management and ensure that communication flows smoothly between all levels of staff. 7. **Policy Implementation**: I ensure that all company policies and procedures are followed by their team. This includes compliance with legal standards, health and safety regulations, or internal policies. In our case, within a financial services environment, this could also involve managing credit card sales, loan disbursement operations, and resolving complex customer service issues related to banking products like EMIs and balance transfers.
"I was work as a Customer Support Assistant at Cogent E Services almost 2 years of experience in resolving credit card issues and providing exceptional customer service. I also have a strong focus on sales, successfully promoting premium cards, loans, and EMIs to meet customers' financial.” "While working at Cogent E Services, I primarily supported Axis Bank credit card customers. After the merger of Citi Bank with Axis Bank, I successfully adapted to managing the integration, providing support to Citi Bank customers as well. This experience gave me valuable insights into handling merger-related activities and ensuring a smooth transition for customers."