Birmingham, England, United Kingdom
Working with Machester City Football Club, selling tickets. Insuring fans have a top -notch customer service experience Also worked with the entertainment sector in selling concert tickets ie, Ed Sheeran tickets Keeping loyal fans up-to-date with the new changes when it comes to the online tickets helping those who are not tech -savy with ways to use their mobile phones and website for online e-tickets Handling sensitive data ie Personal emails, address, bank details- all whilst abiding by the Data Protection Act 2018
Wokring with the NHS Track and tracing calls of people with symptoms of COVID-19 Making sure they recieve a warm and welcome customer service experience with all their inquiries and clearing up any confusions. Handling sensitive data ie personal emails, address etc Going throught the guidlines of COVID-19 measures Giving them the option of vaccines and also ensuring they take pcr test All in all making sure theres a level of comfort on the call during tough times Informing citizens of many support systems that are available when isolating ie financial support, mental health etc