Sacramento, California, United States
Worked at the Apple Store’s Dr. Problem Station, providing first-point-of-contact support for customers with device and service concerns. Responsible for identifying issues, documenting customer information, and directing cases to the appropriate technical teams. Delivered professional, calm, and efficient customer service while following Apple’s service standards and privacy protocols.
• Provided excellent customer service and responded with recommendations • Greeted and assisted customers with merchandise items, accepted payment options at register. • Organized and maintained inventory systems. • Answered telephone calls responding to customers inquiries about policies and procedures. • Took message for upper management. • Prepared labels for merchandise and reviewed items. • Collated inventory data for merchandised orders. • Created lists of inventory data utilized to submit orders.
• Greeted customers upon entry into the business • Responded to customer's inquiries and general requests. • Assisted customers through checkout process and accepted assorted payment options • Assisted customers through checkout process and accepted assorted payment options at the check-out counter • Processed applications for credit card rewards programs. • Organized and maintained inventory • Answered telephone calls responding to customers about store policies and procedures. • Pulled and boxed inventory for seasonal retention