Ayesha khan

Business Systems Analyst | Driving Value through Collaboration, Process Improvement & Agile Practices | ITIL, CSPO & ISTQB Certified

Whitchurch-Stouffville, Ontario, Canada

About

My own success lies in empowering others. Business Systems Analyst with a strong background in quality assurance and banking operations. I specialize in translating business needs into clear system requirements, leveraging a quality‑driven and analytical approach to deliver reliable, scalable solutions. Known for bridging the gap between business and technology, collaborating cross‑functionally, and continuously improving processes to drive successful outcomes.

Experience

  • Symcor (19 yrs 7 mos)
    • Business Systems Analyst
      Nov 2025 - Present · 9 mos

    • Quality Assurance Specialist
      Oct 2022 - Nov 2025 · 3 yrs 2 mos

    • Problem & Major Incident Manager
      Jan 2019 - Oct 2022 · 3 yrs 10 mos

  • Front Office Assistant at Mortgage Alliance
    Aug 2014 - Jan 2015 · 6 mos

  • sales person at fernbrook sales office
    May 2009 - Jun 2014 · 5 yrs 2 mos

    To work in a harmonious relationship with all other staff and contractors. To be neatly and correctly dressed in a manner that creates a professional appearance at all times when in the work environment To be professional, honest and trustworthy in all business dealings and representations with the public, clients and fellow employees To keep the presentation of Display Homes at a high standard at all times.

  • Front Desk at shepard senior homes
    Apr 2006 - Jun 2006 · 3 mos

    responsible of sitting at the front desk of the senior home to serve as a gatekeeper. Responsible of greets the guests and then monitors visitors to the building whereby he or she records the names and the time of visitors entry to the particular building. responsible of receiving inbound or outbound calls and redirect them to the right person or department .

  • Sundry Balancing officer at keith bagg
    Feb 2004 - Jan 2005 · 1 yr

    Responsible of processing all the utility bill through sundry processing . Responsible of balance all the work and dispatch to right places at the end of the shift . Responsible of processing all foreign currency items under Sundry processing system . responsible of processing and dispatching of Government of Canada items and work .