Sofia, Sofia City, Bulgaria
I am an experienced professional in network technologies and infrastructure management. I completed my Bachelor's degree in Management Information Systems at Anadolu University and obtained an Associate's degree in Computer Technology from Haliç University. I have held roles as a Network Specialist and NOC Team Leader at leading companies in the industry such as Imperial Palace Casino & Hotel and D-Smart. During this time, I successfully managed and troubleshooted over 150 wired and wireless network devices. Additionally, I gained in-depth experience in the installation and management of Access Points from various brands and models, secure network connections for slot machines, VoIP phone system setups, and data center management. I have expertise in routing protocols such as OSPF, EIGRP, and RIP, as well as in configuring ACL, VLAN, and WAN. I have developed comprehensive technical proficiency by working with leading network devices from Cisco, Aruba, HPE, and Huawei. Moreover, I have effectively utilized network monitoring and management tools like Manage Engine OP, NNMi, Cacti, Sitescope, PRTG, and dcTrack to maintain high levels of network performance and security. As a team-oriented professional with strong problem-solving skills and a commitment to continuous learning, I am dedicated to strengthening digital infrastructures and enhancing operational efficiency within organizations.
• Provided L2/L3 network support for IBM Cloud customers across multicloud environments, ensuring resolution of connectivity and routing issues. • Collaborated with clients and partners via ticketing tools and live channels to diagnose problems and deliver tailored technical solutions. • Utilized tools like packet analyzers and monitoring systems to troubleshoot issues involving BGP, OSPF, VLANs and cloud-based network infrastructure.
• Coordinated tasks for NOC team members, tracked progress, and planned and reported on tasks assigned by the unit manager.
• Provided L1 and L2 support for network devices, including routers and switches, at 34 VAE/xDSL POP points. • Ensured service continuity by supporting internet, data, and MPLS circuits for D Smart and its customers. • Managed cabling, installation, inventory tracking, and troubleshooting at L1/L2 levels for network devices and servers across 127 cabinets in the datacenter. • Monitored D-Smart traffic and corporate customer devices using NNMi, Smokeping, PRTG, Cacti, Sitescope, and dcTrack. • Planned and managed processes with ISPs and vendors, ensuring timely execution and follow-up. • Detected alarms from data center devices and notified responsible personnel. • Conducted tests, controls, and reporting in compliance with technical and regulatory requirements. • Provided corporate DNS services.
Under the Vocational Training Program supported by the Ministry of Labor and Social Security through İŞKUR, with 100% scholarship and aligned with MCSE and CCNA curricula, I gained 800 hours of training in System and Network Administration. • Through this program, I acquired practical technical knowledge and experience in: • Understanding and managing devices, products, solutions, and systems in corporate IT infrastructures. • Performing installations of network devices that do not require vertical expertise, and managing others by evaluating and working through suppliers. • Analyzing the IT infrastructure needs of companies. Implementing measures for business continuity in case of disaster scenarios. • Designing the necessary infrastructure to ensure reliable and uninterrupted access to services for company personnel and customers from anywhere, using any device.